[Bug 1632273] [NEW] Thunderbird crash after update

Tue Oct 11 10:17:38 UTC 2016

Public bug reported:

Thunderbird crash after update and report
Add-ons: address-autocomplete%40softmaker.com:1.0.30,enhanced-ui%40softmaker.com:1.0.30,messagingmenu%40mozilla.com:1.3.1,theme%40softmaker.com:1.0.30,langpack-es-ES%40thunderbird.mozilla.org:45.3.0,langpack-es-AR%40thunderbird.mozilla.org:45.3.0,langpack-en-GB%40thunderbird.mozilla.org:45.3.0
AddonsShouldHaveBlockedE10s: 1
BuildID: 20161011014322
CrashTime: 1476180730
EMCheckCompatibility: true

FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1476179001
Notes: OpenGL: NVIDIA Corporation -- GeForce GT 630/PCIe/SSE2 -- 4.5.0 NVIDIA 367.57 -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 179
StartupTime: 1476180722
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20161011014322","version":"45.3.0","vendor":null,"platformVersion":"45.3.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7965,"virtualMaxMB":null,"cpu":{"count":6,"cores":3,"vendor":"AuthenticAMD","family":21,"model":1,"stepping":2,"l2cacheKB":2048,"l3cacheKB":2048,"speedMHz":3300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.8.0-22-generic","locale":"es-AR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"NVIDIA Corporation -- GeForce GT 630/PCIe/SSE2","vendorID":"NVIDIA Corporation","deviceID":"GeForce GT 630/PCIe/SSE2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"4.5.0 NVIDIA 367.57","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"es-AR","update":{"channel":"release","enabled":false,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16556},"addons":{"activeAddons":{"address-autocomplete at softmaker.com":{"blocklisted":false,"description":"Speeds up the autocompletion of e-mail addresses in the \"Compose\" window.","name":"Faster autocompletion of e-mail addresses","userDisabled":false,"appDisabled":false,"version":"1.0.30","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16944,"updateDay":17062},"enhanced-ui at softmaker.com":{"blocklisted":false,"description":"Improves the user interface of Thunderbird with a better window layout and new features such as fast","name":"SoftMaker Enhanced UI","userDisabled":false,"appDisabled":false,"version":"1.0.30","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16944,"updateDay":17062},"messagingmenu at mozilla.com":{"blocklisted":false,"description":"This extension integrates Thunderbird into the Ubuntu Unity messaging menu and launcher","name":"Messaging Menu and Unity Launcher integration","userDisabled":false,"appDisabled":false,"version":"1.3.1","scope":4,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16566,"updateDay":17084}},"theme":{"id":"theme at softmaker.com","blocklisted":false,"description":"A modern theme (user-interface style) for Thunderbird with colorful toolbar icons.","name":"SoftMaker Theme","userDisabled":false,"appDisabled":false,"version":"1.0.30","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16944,"updateDay":17062},"activePlugins":[{"name":"Shockwave Flash","version":"","description":"Shockwave Flash 23.0 d0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17082}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: theme-softmaker.com
Throttleable: 1
Vendor: 
Version: 45.3.0
useragent_locale: es-AR

This report also contains technical information about the state of the
application when it crashed.

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: thunderbird 1:45.3.0+build1-0ubuntu2
ProcVersionSignature: Ubuntu 4.8.0-22.24-generic 4.8.0
Uname: Linux 4.8.0-22-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  diego      2431 F.... pulseaudio
 /dev/snd/controlC0:  diego      2431 F.... pulseaudio
BuildID: 20161011014322
Channel: Unavailable
CurrentDesktop: Unity
Date: Tue Oct 11 07:14:14 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-09-24 (17 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Alpha amd64 (20160914)
IpRoute:
 default via 24.232.202.1 dev enp2s0  proto static  metric 100 
 24.232.202.0/24 dev enp2s0  proto kernel  scope link  src 24.232.202.35  metric 100 
 169.254.0.0/16 dev enp2s0  scope link  metric 1000 
 172.20.2.112 via 24.232.202.1 dev enp2s0  proto dhcp  metric 100
IwConfig:
 lo        no wireless extensions.

 enp2s0    no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-a1f9e1b1-743a-4eb1-8afd-561782161011
Plugins:
 Java(TM) Plug-in 11.101.2 - /usr/lib/jvm/java-8-oracle/jre/lib/amd64/libnpjp2.so
 Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources:
 prefs.js
 [Profile]/extensions/enhanced-ui at softmaker.com/defaults/preferences/override.pref.js
Profiles: Profile0 (Default) - LastVersion=45.3.0/20161011014322
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs:
 bp-a1f9e1b1-743a-4eb1-8afd-561782161011
 bp-10d8d12f-ed07-45aa-a6ae-98b0d2161011
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/14/2012
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F4
dmi.board.name: GA-78LMT-S2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF4:bd08/14/2012:svnGigabyteTechnologyCo.,Ltd.:pnGA-78LMT-S2:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-78LMT-S2:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-78LMT-S2
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug package-from-proposed yakkety

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https://bugs.launchpad.net/bugs/1632273

Title:
  Thunderbird crash after update

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