Team support organization & update

[n a]

Ok, I've added some pages. If you go the main wiki page (
https://wiki.ubuntu.com/GeorgiaUSTeam), the third section points you to the
new user support page. This page has been outright stolen from the Ohio LoCo
;-) Someone check to make sure there is no reference to Ohio on it!

At the bottom of the New User Support page, there is a link to the Support
Tracker, which has a table that should help us track all this stuff. Feel
free to add any useful columns.

Also, its probably ok to have multiple rows if different people are helping
the same person with an issue.

nick

On 3/20/07, Jon Reagan <jreagan1990 at gmail.com> wrote:
>
> Don't worry about it.  Some extra support can't hurt! (Just if there's
> like 5-10 emails for support, that could be confusing)  Anyways, I like
> the idea of a wiki page.  If there was some way to show in a table the
> progress of each, for example:
>
> Case No.   Date        Progress
> 0001      3/20/07     Completed
> 0002      3/22/07     In Progress
> 0003      3/23/07     Not Started
>
> Sort of like our project page.
>
> Jon
>
> On Tue, 2007-03-20 at 11:18 -0400, Jared Smith wrote:
> > I like the idea of wiki. I'm assuming that anyone feeling particularly
> > well suited to address an issue would simply call dibs on it? I sent
> > some help to Roy too, before I got you're email Jon.
> >
> > On 3/20/07, n a <boredandblogging at gmail.com> wrote:
> >         There are a lot of options really. Maybe the easiest thing for
> >         now would be put it on the wiki page? I'm not sure of any
> >         sites that we could use, and it might get troublesome as the
> >         LoCo grows.
> >
> >         But this is definitely worth investigating. If anyone has any
> >         ideas...
> >
> >         nick
> >
> >
> >         On 3/20/07, Jon Reagan <jreagan1990 at gmail.com> wrote:
> >                 Hi folks, I have already sent some help back to Roy
> >                 Bateman.  I am
> >                 waiting on his reply.  Just a question, does anyone
> >                 know about a system
> >                 that would help keep track of who is helping who?  If
> >                 we assign people
> >                 to different support requests, we might avoid having
> >                 multiple people
> >                 giving duplicate solutions to people's problems.  We
> >                 may not run into
> >                 this problem now, but later on as our team gets
> >                 larger, people may get
> >                 overwhelmed with 5 different solutions in their
> >                 inbox.  Just a thought.
> >
> >                 Thanks,
> >                 Jon Reagan
> >
> >
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> >
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>
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