Team support organization & update

Jon Reagan jreagan1990 at gmail.com
Tue Mar 20 17:20:37 GMT 2007


Wow.  nice page!  I added the "no internet connectivity" request to the
page, and anyone who also wants to help out just add your name to the
list.  I also added a "Progress" column to track the progress of support
requests.

Jon

On Tue, 2007-03-20 at 12:23 -0400, n a wrote:
> Ok, I've added some pages. If you go the main wiki page
> (https://wiki.ubuntu.com/GeorgiaUSTeam), the third section points you
> to the new user support page. This page has been outright stolen from
> the Ohio LoCo ;-) Someone check to make sure there is no reference to
> Ohio on it! 
> 
> At the bottom of the New User Support page, there is a link to the
> Support Tracker, which has a table that should help us track all this
> stuff. Feel free to add any useful columns. 
> 
> Also, its probably ok to have multiple rows if different people are
> helping the same person with an issue. 
> 
> nick
> 
> On 3/20/07, Jon Reagan <jreagan1990 at gmail.com> wrote:
>         Don't worry about it.  Some extra support can't hurt! (Just if
>         there's
>         like 5-10 emails for support, that could be
>         confusing)  Anyways, I like
>         the idea of a wiki page.  If there was some way to show in a
>         table the 
>         progress of each, for example:
>         
>         Case No.   Date        Progress
>         0001      3/20/07     Completed
>         0002      3/22/07     In Progress
>         0003      3/23/07     Not Started
>         
>         Sort of like our project page.
>         
>         Jon
>         
>         On Tue, 2007-03-20 at 11:18 -0400, Jared Smith wrote:
>         > I like the idea of wiki. I'm assuming that anyone feeling
>         particularly
>         > well suited to address an issue would simply call dibs on
>         it? I sent 
>         > some help to Roy too, before I got you're email Jon.
>         >
>         > On 3/20/07, n a <boredandblogging at gmail.com> wrote:
>         >         There are a lot of options really. Maybe the easiest
>         thing for 
>         >         now would be put it on the wiki page? I'm not sure
>         of any
>         >         sites that we could use, and it might get
>         troublesome as the
>         >         LoCo grows.
>         >
>         >         But this is definitely worth investigating. If
>         anyone has any 
>         >         ideas...
>         >
>         >         nick
>         >
>         >
>         >         On 3/20/07, Jon Reagan <jreagan1990 at gmail.com>
>         wrote:
>         >                 Hi folks, I have already sent some help back
>         to Roy 
>         >                 Bateman.  I am
>         >                 waiting on his reply.  Just a question, does
>         anyone
>         >                 know about a system
>         >                 that would help keep track of who is helping
>         who?  If 
>         >                 we assign people
>         >                 to different support requests, we might
>         avoid having
>         >                 multiple people
>         >                 giving duplicate solutions to people's
>         problems.  We 
>         >                 may not run into
>         >                 this problem now, but later on as our team
>         gets
>         >                 larger, people may get
>         >                 overwhelmed with 5 different solutions in
>         their 
>         >                 inbox.  Just a thought.
>         >
>         >                 Thanks,
>         >                 Jon Reagan
>         >
>         >
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