Managing support (questions) regarding Ubuntu translations

Adi Roiban adi at
Fri Jul 10 13:01:07 BST 2009

În data de Vi, 10-07-2009 la 13:49 +0200, Jonathan Aquilina a scris:
> you mentioned that they would ask in ubuntu instead of
> ubuntu-translations users in ubuntu could redirect them to the proper
> channels for support. in regards to irc yes the problem woudl be
> creating an faq but in the long run lets say users are currently
> working on translations and need a quick simple answer wouldnt that be
> the best place to go instead of waiting for a response on the mailing
> list?
One think that I forgot to mention. This discussion is about the
recommended/offical communication channel.

I'm not saying that we should not use the other communication channels.
We can use Mailinglist, IRC channels, jabber conference, forum and all
kind of other tools, but I think that we should chose only one tool as
the official way to get support and guarantee that by using that method
you will get an answer/help.

It would be great if people could just use #ubuntu-translators for such

But, can we guarantee that someone will answer them on IRC ? 24/7... in
the expected time frame.
Otherwise there is a big risk that people just go to IRC, ask something,
in the following hour no one will answer and they will think no one can
help him/her.

Adi Roiban

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