How to use the new Launchpad status?

[Bruno Girin]

On Wed, 2010-07-07 at 11:29 -0400, Evan wrote:
> On Wed, Jul 7, 2010 at 11:21 AM, Bruno Girin <brunogirin at gmail.com> wrote:
> > On Wed, 2010-07-07 at 09:53 -0500, Benjamin Root wrote:
> >> Sounds like to me that it is a finer grained version of "Invalid".
> >> The idea being that rather than possibly insulting the OP with an
> >> "Invalid" statement, one could mark it as "Opinion" where it is
> >> effectively closed, but leaves open the possibility that it might have
> >> to be revisited later.
> >>
> >> I guess this helps to distinguish between the bugs that are blatantly
> >> Invalid and the bugs that might be a little bit more ambiguous.
> >>
> >> At least, that is my interpretation...
> >
> > Thanks, that sounds like a sensible interpretation. So in terms of
> > triaging, if the bug is one that we would normally set to invalid
> > because even though the software does not behave as the OP thinks it
> > should, the reasons for changing it are not clear cut, we would assign
> > it the Opinion status rather than the Invalid status.
> >
> > I suspect that in this case, bugs in that status should also have a
> > severity of Wishlist?
> >
> > A new standard response to use when setting bugs to that status would be
> > good. What about the following?
> >
> >        Thank you for taking the time to report this bug and helping to
> >        make Ubuntu better. While we appreciate that the software does
> >        not behave as you expect, we consider that it is a matter of
> >        opinion whether it should be changed to accommodate your
> >        requirement. This bug is being set to "Opinion" to indicate
> >        that, although we do not consider it invalid, we will not start
> >        work on resolving it until we are satisfied that there are
> >        enough details on how to change the software without
> >        compromising usability or existing features.
> 
> Great. I find the last sentence a bit of a mouthful though. How about:
> 
>        Thank you for taking the time to report this bug and helping to
>        make Ubuntu better. While we appreciate that the software does
>        not behave as you expect, we consider it a matter of
>        opinion whether or not the behavior should be changed as you
>        suggest. This bug is being set to "Opinion" to indicate
>        that. Although we do not consider it invalid, we will not start
>        work on resolving it until we have a solution that solves your
>        problem without compromising existing functionality and usability.

I agree. I like yours better.

Bruno