Support Team

maps.backward at
Thu Jan 12 15:19:50 UTC 2012

1. Good points, Steven. We need to make support more accessible. You
have to drill down quite a bit to get the actual help it seems.
"Documentation & Help" should immediately list the venues.

2. This is a great idea! I think that kind of calls for a new mailing
list. On the other hand, it would be nice if we had the support of the
rest of the community. Of course, they may not want to bother, which is
why they're not on the team :D

3. Cross posting to the other lists would fix this, no?


On 01/12/2012 01:26 AM, Steven wrote:
> I'm envisioning:
> 1) Finalize a list of venues the Support Team will monitor (forums,
> IRC, mailing lists, etc), and officially list them on
> <> (either on the download page or the about page);
> i.e. info about Lubuntu or the download, where to find documentation,
> and where to find support.
> 2) Use an existing mailing list or make a new one where members of the
> Support Team post support questions that they could not answer or
> would like a second opinion on.
> 3) Keep track of A) support questions that should really have
> documentation about them but don't and B) support questions that are
> actually bug reports, and report these to the Docs Team and QA Team
> respectively.
> This would be a lot easier if there were more than five people on the
> team though. I wonder if people from the Lubuntu One Stop Thread, etc.
> would be interested in organizing....
> -Stenten
> On Wed, Jan 11, 2012 at 11:17 PM, ∅ <maps.backward at
> <mailto:maps.backward at>> wrote:
>     1 sure. I like this structure more anyway.
>     2 I'm hearing you say we communicate through different means so we
>     should have one non-real time means to chat that's not disruptive
>     to the general public. Isn't that called another mailing list? :)
>     As a list hater, I think that seems best.
>     wxl
>     ------------------------------------------------------------------------
>     On Jan 11, 2012 8:07 PM, Phill Whiteside <phillw at
>     <mailto:phillw at>> wrote:
>     Hi folks,
>     as Support Team could well be a meeting point of different support
>     forums (ubuntu, lxde, askubuntu etc.), IRC channels (lubuntu, lxde
>     etc.), general mailing list and any other means people help out
>     it's taken me a little while to envision a structure for it. So,
>     here goes my v0.1 attempt I am trusting you all to improve on it!
>     1) It does not have a 'Team Leader' in the usual sense of it, but
>     a co-ordinator.
>     2) Due to the fact some people don't like Forums, some people
>     don't like IRC and we are scattered across Time-Zones I suggest it
>     is run by email.
>     This then begs the question, is such a grouping going to replicate
>     / detract from our mailing list or can it be a list where people
>     can 'chat' - a bit like an offtopic IRC channel where support is
>     done on support and we swap ideas / recipes / life in general?
>     Your thoughts on the matter would be appreciated & please feel
>     free to suggest something completely different that can
>     accommodate all the various ways in which support is given.
>     Regards,
>     Phill.
>     -- 
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