Support Team

Phill Whiteside phillw at ubuntu.com
Thu Jan 12 13:40:12 UTC 2012


Hi Stenton,

in terms of Ali, the forum one step thread person being asked to be
co-ordinator, you read my mind :)  Once we have decided what the aims of
the support team are, we can set about recruiting people!

Regards,

Phill.

On 12 January 2012 09:26, Steven <stenten at gmail.com> wrote:

> I'm envisioning:
>
> 1) Finalize a list of venues the Support Team will monitor (forums, IRC,
> mailing lists, etc), and officially list them on lubuntu.net (either on
> the download page or the about page); i.e. info about Lubuntu or the
> download, where to find documentation, and where to find support.
>
> 2) Use an existing mailing list or make a new one where members of the
> Support Team post support questions that they could not answer or would
> like a second opinion on.
>
> 3) Keep track of A) support questions that should really have
> documentation about them but don't and B) support questions that are
> actually bug reports, and report these to the Docs Team and QA Team
> respectively.
>
> This would be a lot easier if there were more than five people on the team
> though. I wonder if people from the Lubuntu One Stop Thread, etc. would be
> interested in organizing....
>
> -Stenten
>
>
> On Wed, Jan 11, 2012 at 11:17 PM, ∅ <maps.backward at gmail.com> wrote:
>
>> 1 sure. I like this structure more anyway.
>> 2 I'm hearing you say we communicate through different means so we should
>> have one non-real time means to chat that's not disruptive to the general
>> public. Isn't that called another mailing list? :) As a list hater, I think
>> that seems best.
>>
>> wxl
>>
>>
>>
>>
>> ------------------------------
>> On Jan 11, 2012 8:07 PM, Phill Whiteside <phillw at ubuntu.com> wrote:
>>
>> Hi folks,
>>
>> as Support Team could well be a meeting point of different support forums
>> (ubuntu, lxde, askubuntu etc.), IRC channels (lubuntu, lxde etc.), general
>> mailing list and any other means people help out it's taken me a little
>> while to envision a structure for it. So, here goes my v0.1 attempt I am
>> trusting you all to improve on it!
>>
>> 1) It does not have a 'Team Leader' in the usual sense of it, but a
>> co-ordinator.
>> 2) Due to the fact some people don't like Forums, some people don't like
>> IRC and we are scattered across Time-Zones I suggest it is run by email.
>>
>> This then begs the question, is such a grouping going to replicate /
>> detract from our mailing list or can it be a list where people can 'chat' -
>> a bit like an offtopic IRC channel where support is done on support and we
>> swap ideas / recipes / life in general?
>>
>> Your thoughts on the matter would be appreciated & please feel free to
>> suggest something completely different that can accommodate all the various
>> ways in which support is given.
>>
>> Regards,
>>
>> Phill.
>>
>> --
>> https://wiki.ubuntu.com/phillw
>>
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>


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