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1. Good points, Steven. We need to make support more accessible. You
have to drill down quite a bit to get the actual help it seems.
"Documentation & Help" should immediately list the venues.<br>
<br>
2. This is a great idea! I think that kind of calls for a new
mailing list. On the other hand, it would be nice if we had the
support of the rest of the community. Of course, they may not want
to bother, which is why they're not on the team :D<br>
<br>
3. Cross posting to the other lists would fix this, no?<br>
<br>
wxl<br>
<br>
On 01/12/2012 01:26 AM, Steven wrote:
<blockquote
cite="mid:CAB7T3Qqg6_t9uLXCYGhsq7dJpqXR=1kiEUrBJexiVqCTtZQAoA@mail.gmail.com"
type="cite">I'm envisioning:
<div><br>
</div>
<div>1) Finalize a list of venues the Support Team will monitor
(forums, IRC, mailing lists, etc), and officially list them on <a
moz-do-not-send="true" href="http://lubuntu.net">lubuntu.net</a>
(either on the download page or the about page); i.e. info about
Lubuntu or the download, where to find documentation, and where
to find support.</div>
<div><br>
</div>
<div>2) Use an existing mailing list or make a new one where
members of the Support Team post support questions that they
could not answer or would like a second opinion on.</div>
<div><br>
</div>
<div>3) Keep track of A) support questions that should really have
documentation about them but don't and B) support questions that
are actually bug reports, and report these to the Docs Team and
QA Team respectively.</div>
<div><br>
</div>
<div>This would be a lot easier if there were more than five
people on the team though. I wonder if people from the Lubuntu
One Stop Thread, etc. would be interested in organizing....</div>
<div><br>
</div>
<div>
-Stenten</div>
<div><br>
</div>
<div><br>
</div>
<div>
<div class="gmail_quote">On Wed, Jan 11, 2012 at 11:17 PM, ∅ <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:maps.backward@gmail.com">maps.backward@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
1 sure. I like this structure more anyway.<br>
2 I'm hearing you say we communicate through different means
so we should have one non-real time means to chat that's not
disruptive to the general public. Isn't that called another
mailing list? :) As a list hater, I think that seems best.<br>
<br>
wxl<br>
<br>
<br>
<span style="font-family:Prelude,Verdana,san-serif"><br>
<br>
</span><span></span><span
style="color:navy;font-family:Prelude,Verdana,san-serif">
<hr style="width:75%" align="left">
<div>
<div class="h5">On Jan 11, 2012 8:07 PM, Phill Whiteside
<<a moz-do-not-send="true"
href="mailto:phillw@ubuntu.com" target="_blank">phillw@ubuntu.com</a>>
wrote: <br>
<br>
Hi folks,
<div><br>
</div>
<div>as Support Team could well be a meeting point of
different support forums (ubuntu, lxde, askubuntu
etc.), IRC channels (lubuntu, lxde etc.), general
mailing list and any other means people help out
it's taken me a little while to envision a structure
for it. So, here goes my v0.1 attempt I am trusting
you all to improve on it!<br clear="all">
<div><br>
</div>
<div>1) It does not have a 'Team Leader' in the
usual sense of it, but a co-ordinator.</div>
<div>2) Due to the fact some people don't like
Forums, some people don't like IRC and we are
scattered across Time-Zones I suggest it is run by
email.</div>
<div><br>
</div>
<div>This then begs the question, is such a grouping
going to replicate / detract from our mailing list
or can it be a list where people can 'chat' - a
bit like an offtopic IRC channel where support is
done on support and we swap ideas / recipes / life
in general?</div>
<div><br>
</div>
<div>Your thoughts on the matter would be
appreciated & please feel free to suggest
something completely different that can
accommodate all the various ways in which support
is given.</div>
<div><br>
</div>
<div>Regards,</div>
<div><br>
</div>
<div>Phill.</div>
<div><br>
</div>
-- <br>
<a moz-do-not-send="true"
href="https://wiki.ubuntu.com/phillw"
target="_blank">https://wiki.ubuntu.com/phillw</a><br>
</div>
</div>
</div>
</span>
<br>
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</blockquote>
</div>
<br>
</div>
</blockquote>
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