Is Canonical against Kubuntu (2): the bug tracking disaster

[Cary Bielenberg]

marc wrote:
> Eberhard Roloff said...
>   
>> Anton wrote:
>> [...bug tracking desaster...]
>>
>> while this surely is not nice, may I remind you that we are talking 
>> about free and open source software here.
>>     
>
> I don't agree that this should be used as a defence of FOSS.
>
>   
>> Afaik you did not pay for it and you also did not pay for support.
>> So you can hardly expect to get defined problem resolution timeframes.
>>     
>
> This is a valid argument, although not from the premise, imo.
>
> I pay for Windows, or have paid, and have to deal with it regularly, and 
> the direct support is woeful. At least with mature FOSS, you have 
> somewhere to report things and await a response. This is far, far better 
> than the non-FOSS world in OS-land. (I don't know enough about Apple's 
> support mechanisms to comment, but I'd to know more.)
>  
>   
>> Should you need better support, you might consider to use one of the 
>> "enterprise linux" distributions that are out there, waitng for you to 
>> buy them.
>>     
>
> Eek! Don't point the poor guy at Red Hat. That way lies pain unlimited, 
> at least, on the desktop.
>
>   
Marc,
Thank you for a great reply! I was stewing on the previous email & you 
answered it perfectly :-)

Cary
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