<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=us-ascii" http-equiv="Content-Type"> </head> <body bgcolor="#ffffff" text="#000000"> marc wrote: <blockquote cite="mid:MPG.2455222daec20eb6989ba0@news.gmane.org" type="cite"> <pre wrap="">Eberhard Roloff said... </pre> <blockquote type="cite"> <pre wrap="">Anton wrote: [...bug tracking desaster...] while this surely is not nice, may I remind you that we are talking about free and open source software here. </pre> </blockquote> <pre wrap=""> I don't agree that this should be used as a defence of FOSS. </pre> <blockquote type="cite"> <pre wrap="">Afaik you did not pay for it and you also did not pay for support. So you can hardly expect to get defined problem resolution timeframes. </pre> </blockquote> <pre wrap=""> This is a valid argument, although not from the premise, imo. I pay for Windows, or have paid, and have to deal with it regularly, and the direct support is woeful. At least with mature FOSS, you have somewhere to report things and await a response. This is far, far better than the non-FOSS world in OS-land. (I don't know enough about Apple's support mechanisms to comment, but I'd to know more.) </pre> <blockquote type="cite"> <pre wrap="">Should you need better support, you might consider to use one of the "enterprise linux" distributions that are out there, waitng for you to buy them. </pre> </blockquote> <pre wrap=""> Eek! Don't point the poor guy at Red Hat. That way lies pain unlimited, at least, on the desktop. </pre> </blockquote> Marc, Thank you for a great reply! I was stewing on the previous email & you answered it perfectly :-) Cary </body> </html>