Confused Over Sudo / User Issue.....

[Doug McGarrett]

On 2/9/20 8:37 PM, Olivier wrote:
> "Eddie O'Connor" <eoconnor25 at gmail.com> writes:
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>> Hello Ubuntu Community!....bit of a long story here so grab a coffee and pull up a chair:
>> So...the story goes like this:
>>
>> At my corporate site we have Windows computers and mostly Linux servers, some of the workers
>> in the IT department are "permitted" to install Ubuntu (18.04) on their personal machines if they so
>> choose. One of out Supervisors has done this BUT? Somehow hes unable to "sudo" anything! And
>> what I thought was just a messed up password situation goes "deeper". When he enters his
>> REGULAR account credentials he can do administrative things, but no sudo works, ever, regardless
>> of the command. Mind you...his login comes from the Windows AD (A-ctive D-irectory) server,
>> along with his Outlook email etc...but hes not able to do anything with sudo with this laptop. What
>> could possibly be wrong? I had thought it might be something with the /etc/passwd files but all
>> looks legit...then we had him change his password and the change too effect just fine, he's able to
>> access the network and traverse files et al......but STILL he's unable to "sudo" in the Terminal. Can
>> anyone shed some light on this issue?....has anyone seen this before? Is there something I might
>> have overlooked? (maybe a hidden file is missing?...or there's something wrong with a file-path?
>> Any help that anyone can give would ne much appreciated!
> 
> Did you check that PAM for sudo is properly configured to use AD?
> 
> Good luck,
> 
> Olivier
> 
There has to be an entry in the sudoers file with this supervisor's 
login name. There is information on how to do this on the net.
It's probably in /etc. There is a tutorial on OpenSUSE but perhaps not 
on your distro.

--doug