Printer won't initialize

[Chris]

On Tue, 2015-01-27 at 18:09 -0500, John Hupp wrote:
> On 1/27/2015 6:03 PM, Chris wrote:
> > On Tue, 2015-01-27 at 16:33 -0600, Chris wrote:
> >> On Tue, 2015-01-27 at 20:27 +0000, Colin Law wrote:
> >>> On 27 January 2015 at 20:17, Chris <cpollock at embarqmail.com> wrote:
> >>>> This is really beginning to get my goat. Seems like every time I turn around I'm having some kind of
> >>>> an issue. Now my HP 1020 Laserjet won't initialize. The last time a successful print job was run was
> >>>> Mon 26 Jan 2015 04:54:09 PM CST according to the CUPS Job Manager.  I'm seeing this in dmesg:
> >>>>
> >>>> Jan 27 11:32:34 localhost kernel: [   16.860019] usb 2-6: device descriptor read/64, error -110
> >>> I presume you have tried a power cycle (including powering down the
> >>> printer at the same time).
> >>> Otherwise, have you changed anything on the system since it last
> >>> worked, switched to a different kernel for example?
> >>>
> >>> Colin
> >>>
> >>>> Jan 27 11:32:34 localhost kernel: [   32.088017] usb 2-6: device descriptor read/64, error -110
> >>>> Jan 27 11:32:34 localhost kernel: [   32.316019] usb 2-6: new high-speed USB device number 3 using ehci-pci
> >>>>
> >>>> Jan 27 11:35:09 localhost hp[3101]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>>
> >>>> Jan 27 11:26:55 localhost hp[18533]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:26:55 localhost hp[18533]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:28:32 localhost hp[18610]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:28:32 localhost hp[18610]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:28:59 localhost hp[18632]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:28:59 localhost hp[18632]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:29:19 localhost hp[18647]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:29:19 localhost hp[18647]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:29:42 localhost hp[18666]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:29:42 localhost hp[18666]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:30:07 localhost hp[18679]: io/hpmud/musb.c 1143: unable to
> >>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>> Jan 27 11:30:07 localhost hp[18679]: prnt/backend/hp.c 808: ERROR: open
> >>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> >>>>
> >>>> Basically the printer for some reason will not initialize since yesterday evening (I just
> >>>> noticed it this morning). I've changed to another USB port and instead of
> >>>> usb 2-6: device descriptor read/64, error -110 I get usb 2-5 which makes sense since I
> >>>> changed to a different port. Bottom line, I have no idea what the heck is going on or
> >>>> where or how to figure out how to fix it. Any assistance is appreciated.
> >>>>
> >> Colin, I unplugged the printer, booted then plugged in during the boot.
> >> The printer initialized however when trying to print something the print
> >> job starts according to HPLIP report then says completed however nothing
> >> prints. Also says device error can't connect. All I've done as far as
> >> changing kernels is to go from the 3.19 back to the 3.13 for a little
> >> while.
> >>
> > I might add that after making sure that the connector on the printer is
> > tight and that the USB end is connected securely, again, I ran sudo
> > hp-plugin -i to reinstall the HPLIP driver. This netted me this output:
> >
> > Downloading firmware to device
> > hp:/usb/HP_LaserJet_1020?serial=JL1F0DC...
> > error: Unable to communicate with device (code=12):
> > hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> > error: unable to open channel
> > error: Unable to communicate with device (code=12):
> > hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
> > error: unable to open channel
> > error: Channel write error
> > error: An error occured: Device I/O error
> >
> > So, I have no idea what's going on at all.
> >
> >
> 
> Did you go to hp.com and look up how to do a hardware self-test? Usually 
> it's a matter of pressing some combo of buttons on the printer.  If this 
> fails, then it points to a printer hardware problem.  Of course, if it 
> succeeds, then you're back to looking for a software issue.
> 
> 
Went there John, it would be great if I were running a Windows box. One
last thing I just did was pull up http://localhost:631/admin/ and
deleted the printer then went to rediscover it, "no printers found".
About ready to give up, spent almost all day on this and not getting any
closer.

-- 
Chris
KeyID 0xE372A7DA98E6705C
31.11°N 97.89°W (Elev. 1092 ft)
17:23:36 up 1:01, 1 user, load average: 0.02, 0.20, 0.40
Ubuntu 14.04.1 LTS, kernel 3.19.0-031900rc5-generic