Printer won't initialize

phil phil at philfixit.info
Tue Jan 27 23:38:23 UTC 2015


On 28/01/2015 10:25 AM, Chris wrote:
> On Tue, 2015-01-27 at 18:09 -0500, John Hupp wrote:
>> On 1/27/2015 6:03 PM, Chris wrote:
>>> On Tue, 2015-01-27 at 16:33 -0600, Chris wrote:
>>>> On Tue, 2015-01-27 at 20:27 +0000, Colin Law wrote:
>>>>> On 27 January 2015 at 20:17, Chris <cpollock at embarqmail.com> wrote:
>>>>>> This is really beginning to get my goat. Seems like every time I turn around I'm having some kind of
>>>>>> an issue. Now my HP 1020 Laserjet won't initialize. The last time a successful print job was run was
>>>>>> Mon 26 Jan 2015 04:54:09 PM CST according to the CUPS Job Manager.  I'm seeing this in dmesg:
>>>>>>
>>>>>> Jan 27 11:32:34 localhost kernel: [   16.860019] usb 2-6: device descriptor read/64, error -110
>>>>> I presume you have tried a power cycle (including powering down the
>>>>> printer at the same time).
>>>>> Otherwise, have you changed anything on the system since it last
>>>>> worked, switched to a different kernel for example?
>>>>>
>>>>> Colin
>>>>>
>>>>>> Jan 27 11:32:34 localhost kernel: [   32.088017] usb 2-6: device descriptor read/64, error -110
>>>>>> Jan 27 11:32:34 localhost kernel: [   32.316019] usb 2-6: new high-speed USB device number 3 using ehci-pci
>>>>>>
>>>>>> Jan 27 11:35:09 localhost hp[3101]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>>
>>>>>> Jan 27 11:26:55 localhost hp[18533]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:26:55 localhost hp[18533]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:28:32 localhost hp[18610]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:28:32 localhost hp[18610]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:28:59 localhost hp[18632]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:28:59 localhost hp[18632]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:29:19 localhost hp[18647]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:29:19 localhost hp[18647]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:29:42 localhost hp[18666]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:29:42 localhost hp[18666]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:30:07 localhost hp[18679]: io/hpmud/musb.c 1143: unable to
>>>>>> open hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>> Jan 27 11:30:07 localhost hp[18679]: prnt/backend/hp.c 808: ERROR: open
>>>>>> device failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>>>>>
>>>>>> Basically the printer for some reason will not initialize since yesterday evening (I just
>>>>>> noticed it this morning). I've changed to another USB port and instead of
>>>>>> usb 2-6: device descriptor read/64, error -110 I get usb 2-5 which makes sense since I
>>>>>> changed to a different port. Bottom line, I have no idea what the heck is going on or
>>>>>> where or how to figure out how to fix it. Any assistance is appreciated.
>>>>>>
>>>> Colin, I unplugged the printer, booted then plugged in during the boot.
>>>> The printer initialized however when trying to print something the print
>>>> job starts according to HPLIP report then says completed however nothing
>>>> prints. Also says device error can't connect. All I've done as far as
>>>> changing kernels is to go from the 3.19 back to the 3.13 for a little
>>>> while.
>>>>
>>> I might add that after making sure that the connector on the printer is
>>> tight and that the USB end is connected securely, again, I ran sudo
>>> hp-plugin -i to reinstall the HPLIP driver. This netted me this output:
>>>
>>> Downloading firmware to device
>>> hp:/usb/HP_LaserJet_1020?serial=JL1F0DC...
>>> error: Unable to communicate with device (code=12):
>>> hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>> error: unable to open channel
>>> error: Unable to communicate with device (code=12):
>>> hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
>>> error: unable to open channel
>>> error: Channel write error
>>> error: An error occured: Device I/O error
>>>
>>> So, I have no idea what's going on at all.
>>>
>>>
>> Did you go to hp.com and look up how to do a hardware self-test? Usually
>> it's a matter of pressing some combo of buttons on the printer.  If this
>> fails, then it points to a printer hardware problem.  Of course, if it
>> succeeds, then you're back to looking for a software issue.
>>
>>
> Went there John, it would be great if I were running a Windows box. One
> last thing I just did was pull up http://localhost:631/admin/ and
> deleted the printer then went to rediscover it, "no printers found".
> About ready to give up, spent almost all day on this and not getting any
> closer.
>

Hi Chris,

How old is said printer, they came out around 2007, and have you tried 
it in a windows box to confirm it is still functioning correctly. My 
suspicion is that your printer may have died.

Phil



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