problem with Brother MFC7460DN

Dave Stevens geek at
Fri Jan 9 00:34:13 UTC 2015

Quoting sktsee <sktseer at>:

> On Wed, 07 Jan 2015 12:50:34 -0800, Dave Stevens wrote:
>> Recently a new installation of Ubuntu 12.04.5 and updates made it
>> necessary to redo the drivers for this printer/scanner. Plugging in the
>> usb connecting cable gave immediate recognition that the device was
>> there, even the serial number was shown in dmesg. Brother's driver
>> download and install did a successful test print.
>> The scanner driver that was part of that install has given a situation
>> where I can not insert (in LO) an image from the device - just blows up.
>> Likewise xsane doesn't find the device. BUT if I sudo xsane then I get a
>> death threat from the developers and then the xsane scan works
>> perfectly, giving a scanned file with root permissions, which I can
>> change.
>> So some sort of permissions issue with xsane and I don't know what about
>> the printer driver. When I try to print from LO or CUPS the job
>> apparently runs, the device's two line LCD shows "receiving data" but
>> nothing ever prints.
>> Advice? Other places to look?
> You might try and load the drivers provided by Brother directly.
> The following page has printer, scanner, fax, and fax modem drivers.
> c=eu_ot&lang=en&prod=mfc7460dn_all&os=128
> You can try the Driver Install Tool to install the drivers, but I have a
> Brother HL-2275DW printer and I didn't get very good results with it.
> Eventually, I just manually installed the Generic CUPSwrapper and Generic
> LPR driver packages and then manually set up the printer through the
> Ubuntu's printer setup dialog. I did notice that the tool is at a much
> newer version that what I used, so they may have fixed the bugs that I
> ran into.
> For the scanner drivers, you obviously want the one matching your
> machine architecture and the scanner settings package. The udev rules
> provided by the libsane package doesn't contain any entries for Brother
> scanners, so your scanner device probably doesn't get the proper
> permissions and ownership setup up when it's detected. Brother's scanner
> settings package will install a udev rule for your device that should set
> ownership and perms up correctly.
> You may also have to add your username to the "scanner" group if it still
> has a problem with permissions.
> --
> sktsee

Thanks very much, I'll let you know.


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