Hello all!

[Pete Smout]

On 22/11/13 20:06, Charlie Luna wrote:
> Hey Pete! Thanks for the information! Rest assured, the customers will have
> full knowledge of this service up front and will have to consent to having
> this service made available and it will require their permission to access
> their system when they do call and ask for remote help. But thank you! This
> helps tremendously!

Sorry never meant to insinuate you were trying to be dishonest!
I felt it was worth mentioning though :)

Pete s

> On Fri, Nov 22, 2013 at 2:01 PM, Pete Smout <smoutpete at gmail.com> wrote:
>
>> On 22/11/13 19:26, Charlie Luna wrote:
>>
>> Hey guys and gals! I'm here to ask a couple questions. I have ubuntu studio
>> 12.10 LTS, and i'm looking to find the remote desktop access settings menu.
>> I'm about to start a home based biz and I want to be able to help my
>> customers from home by being able to access their desktop from here. How
>> can i go about doing that?
>>
>>
>>
>>
>>   Hi,
>>
>> There are two ways included with Ubuntu by default the first [1] (my
>> personal choice) is SSH or secure shell, in my experience this requires
>> less bandwidth and is quicker than the second option, but it is command
>> line based and not as pretty as VNC
>> VNC [2] is more graphical but therefore slower and requires more
>> bandwidth!
>>
>> [1]    https://help.ubuntu.com/community/SSH
>> [2]    http://www.unixmen.com/how-to-use-remote-desktop-in-ubuntu/
>>
>> note: both ways will require your customers to 'let you in' i.e you cannot
>> just access their files! (unless you set it up prior to selling them the
>> machine, even then you will be discoverable!)
>>
>> Hope this helps, and good luck with your business!
>>
>> Pete s
>>
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>
>

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