system does not boot install cd

[Patrick Asselman]

On 2013-06-24 15:37, Tom H wrote:
> On Mon, Jun 24, 2013 at 5:30 AM, Patrick Asselman <iceblink at seti.nl> 
> wrote:
>>
>> I'm trying to get a system reinstalled with Ubuntu server 12.04.2LTS 
>> 64-bit.
>> Someone at a remote site is helping me with this. The information 
>> I've got
>> so far:
>>
>> * .iso file downloaded from
>> 
>> http://www.ubuntu.com/start-download?distro=server&bits=64&release=lts
>> * the system does not boot from the DVD
>> * the system does not boot from USB
>> * the install DVD is confirmed to be bootable, it works on another 
>> system
>> * the install USB is confirmed to work on another system also
>> * the bios shows a correct boot order (1-cd 2-usb 3-raid 4-network)
>>
>> This combination of events is confusing me. What can be the matter 
>> here?
>>
>> The server is a rack mounted server, HP proliant DL350 G5. It has 
>> 12.04.2LTS
>> server 32-bit running on it (not installed by me, and the person who 
>> did it
>> can not be reached at the moment).
>>
>> Is it the ilo system that is confusing things?
>> Or maybe the raid controller is not recognised by Ubuntu? In that 
>> case, will
>> it help to do the install with the Alternate DVD instead of the 
>> server
>> version?
>
> (OT: Is there really a 350 or do you mean 360?}

The information I have says DL350, but it may well be an ML350 or a 
DL360... but it probably doesn't matter much.

> "does not boot from the DVD" and "does not boot from USB" means to me
> that the installer's first screen isn't even reached because the
> hardware's not being recognized. (I therefore don't understand why
> detecting the RAID controller or using the "Alternate DVD" is an
> issue.)

The first install screen is indeed not being reached.

> Is USB enabled in the RBSU? Is "Legacy USB" disabled?

I do not know at this point. Should it have legacy USB enabled or 
disabled?

Best regards,
Patrick Asselman