Best solution for PC Technisian

[Amichai Rotman]

Thank you all for your input.

I already have a CRM solution, based on vTiger CRM.

What I was looking for is more along the lines of IT Inventory app to record
my clients machines (Computer specs, phones, DVD player - all that is
technology) so I can help them when they call me. I bring up their specific
inventory and thus know exactly what to tell them to do (without having them
to look for the specific model - usually a time consuming task. I also need
a Knowledge Base system, so I can manage, well, a Knoledge Base of solutions
for recurring problems.

I will use the CRM I have for contact info and billing. I just thought some
of you know of a specific app that incorporates all of this under one
"roof".

Thanks!

-- 

.:====================================================:.

Amichai Rotman

Registered Linux User#: 201192 [http://counter.li.org/]
Registered Ubuntu User #12851 [http://ubuntucounter.geekosophical.net]

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.:====================================================:.
On Sun, Nov 21, 2010 at 11:41, Mark <mhullrich at gmail.com> wrote:

> On Sun, Nov 21, 2010 at 1:37 AM, Colin Law <clanlaw at googlemail.com> wrote:
> > On 21 November 2010 09:08, Mark <mhullrich at gmail.com> wrote:
> >> On Sat, Nov 20, 2010 at 2:58 AM, Amichai Rotman <amichai at iglu.org.il>
> wrote:
> >>> Hi all,
> >>> I am about to provide services for private (home) customers. I am a PC
> >>> technician and I would like a solution to record my customers details:
> >> [...]
> >> I fail to see how this has anything to do with Ubuntu technical
> discussions....
> >
> > I would have thought recommendations for an app to run in a Ubuntu
> > environment could class as technical discussions. Certainly a lot less
> > OT than many discussions here.
> >
> Maybe.  It just seemed kind of weird to me to be asked here what
> software a potential business person should use to run his business.
> Who would we know what's best for someone else's business?
>
> It's late - I should go to sleep.
>
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