Need assistance

[Dirk Freitag]

Derek Broughton wrote:
> Dirk Freitag wrote:
> 
>> I don't know about you, but if I owned a business and was shelling out
>> that kind of money, I would expect to be treated better and in a more
>> special manner than Jon Doe who bought a laptop from a Dell kiosk in a
>> mall and paid only $300 for a 3-year extended warranty.
> 
> I understand that - otoh, if I spent $300 for a warranty I expect to get the
> warranty support.  I got _nothing_.  Not even an acknowledgement after the
> first call.  

Oh absolutely you should get that warranty support.  I am not doubting 
that for a second.  I was simply stating that one cannot compare how 
they are being treated as a home user vs how a business is being 
treated.  Its not going to be the same.  It shouldn't have been the lack 
of support that you received, but that doesn't mean you should get the 
special treatment that someone who pays $10,000 for their support options.


--
Dirk Freitag
Linux Registered User Number 487244          [http://counter.li.org/]

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