MSI: Don't buy our webcam

[Dotan Cohen]

> I agree with most of what you said.. However, when you start throwing
> around questions that you should know ahead of time entry level call
> center workers won't have on their cheat sheet, it's really best to
> avail yourself of e-mail support (if available).

That was my preferred contact method, but none is available. After
much time, I discovered that my only way of contacting MSI was by
telephone. Please correct me if I am wrong.


> More than a few times
> a Linux related question I pose to e-mail has been forwarded to an
> engineer whom was able to answer my question.  Free technical support
> call centers, however, are a very different beast that places tremendous
> pressure on employees to handle call volume for as little money as
> possible.  They won't escalate your call just because you ask.
>

The tech gave me the option of searching the Taiwan site myself. As
one who does not speak Chinese, I did not have that option to me.


> You can then choose not to buy anything from any company that doesn't
> offer premium customer support, but I assure you, in the world of
> computer equipment, that rules out all retail.  You'll have to find
> yourself an expensive VAR to put your purchases through.
>

I've been just fine with Western Digital, AMD, Kingston, and Asus
inside the case, and HP and Microsoft outside the case. I have been in
phone and email contact with each of them several times over the
course of the years, and I continually buy their products.

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il