Req comment on Dell Inspiron 1420 D

[Kenneth Loafman]

Derek Broughton wrote:
> Kenneth Loafman wrote:
> 
>> Derek Broughton wrote:
>>> Dell has steadfastly refused to even respond to requests for service
>>> under my extended service contract - next day on site service has taken
>>> six
>>> months so far.  Nice of them to support Ubuntu, but that isn't going to
>>> be enough to get me to go back to them...
>> I've had Dell systems for years, both at work and at home.  I've never
>> had a problem with extended service at all.  I recently had a DVD writer
>> replaced, next day, 7 days from the end of the contract.  It was running
>> Linux, and not on one of the 'supported' systems.
>>
>> What was the rationale they used for refusing?
> 
> They don't refuse.  They refuse to respond.  I had an ongoing email
> dialogue, which they stopped responding to.  By phone I get to "We'll have
> to have a wireless person call you back" and then they don't.  They don't
> respond to snail mail, either. 

Sounds like its past time for a complaint to the BBB and a suit in small
claims court.  They owe you at least a refund on the extended warranty
plus court costs.

...Ken