Req comment on Dell Inspiron 1420 D

[Wade Smart]

Kenneth Loafman wrote:
> Derek Broughton wrote:
>   
>> Kenneth Loafman wrote:
>>
>>     
>>> Derek Broughton wrote:
>>>       
>>>> Dell has steadfastly refused to even respond to requests for service
>>>> under my extended service contract - next day on site service has taken
>>>> six
>>>> months so far.  Nice of them to support Ubuntu, but that isn't going to
>>>> be enough to get me to go back to them...
>>>>         
>>> I've had Dell systems for years, both at work and at home.  I've never
>>> had a problem with extended service at all.  I recently had a DVD writer
>>> replaced, next day, 7 days from the end of the contract.  It was running
>>> Linux, and not on one of the 'supported' systems.
>>>
>>> What was the rationale they used for refusing?
>>>       
>> They don't refuse.  They refuse to respond.  I had an ongoing email
>> dialogue, which they stopped responding to.  By phone I get to "We'll have
>> to have a wireless person call you back" and then they don't.  They don't
>> respond to snail mail, either. 
>>     
>
> Sounds like its past time for a complaint to the BBB and a suit in small
> claims court.  They owe you at least a refund on the extended warranty
> plus court costs.
>
> ...Ken
>
>   
07162007 1605 GMT-6 DST

My own quick problem with Dell is, we sent back 400 computers after they 
ALL had the same problem. Dell wouldnt fix them. But, the state stepped 
in and the school district got their money back. They just wouldnt 
return our calls or our registered letters.

I have been getting Thinkpads for all the real estate people I have been 
working with. I cant say I have had a single problem yet.

One funny thing though, when I with the other tech on this school job 
she was on the phone with Dell and they said, "Im sorry. If you have 
another operating system other than Vista installed, you'll have to 
reinstall Vista before we can help you." And then she said, "WE GOT IT 
WITH UBUNTU ON IT FROM YOU." And the Dell person just went really quiet, 
asked a question of the person sitting next to him, and hung up the phone.

wade