Req comment on Dell Inspiron 1420 D

[Derek Broughton]

Kenneth Loafman wrote:

> Derek Broughton wrote:
>> Dell has steadfastly refused to even respond to requests for service
>> under my extended service contract - next day on site service has taken
>> six
>> months so far.  Nice of them to support Ubuntu, but that isn't going to
>> be enough to get me to go back to them...
> 
> I've had Dell systems for years, both at work and at home.  I've never
> had a problem with extended service at all.  I recently had a DVD writer
> replaced, next day, 7 days from the end of the contract.  It was running
> Linux, and not on one of the 'supported' systems.
> 
> What was the rationale they used for refusing?

They don't refuse.  They refuse to respond.  I had an ongoing email
dialogue, which they stopped responding to.  By phone I get to "We'll have
to have a wireless person call you back" and then they don't.  They don't
respond to snail mail, either. 
-- 
derek