Req comment on Dell Inspiron 1420 D

[Kenneth Loafman]

Derek Broughton wrote:
> Dell has steadfastly refused to even respond to requests for service under
> my extended service contract - next day on site service has taken six
> months so far.  Nice of them to support Ubuntu, but that isn't going to be
> enough to get me to go back to them...

I've had Dell systems for years, both at work and at home.  I've never
had a problem with extended service at all.  I recently had a DVD writer
replaced, next day, 7 days from the end of the contract.  It was running
Linux, and not on one of the 'supported' systems.

What was the rationale they used for refusing?

...Ken