OTRS on Ubuntu 6.10 LAMP server

[Bjørn Ingmar Berg]

On 06/02/07, Steve Flynn <anothermindbomb at gmail.com> wrote:
>  I presume OTRS is the Open Ticket Request System.

Exactly.  Incidently OTRS is also the precise name of the relevant
Ubuntu package in the Universe respository.  I did not try to hide
what software I was talking about.  At least not intentionally.

> You say you have the "server" (which I presume you mean web server i.e.
> Apache) working and returning information but then you go on to imply that
> you're unsure on how to proceed.

Yes, as stated the server is a machine running Ubuntu 6.10 server.  I
set it up with the LAMP (Linux + Apache + MySQL + PHP)  option during
install.  The server works fine per se.  It boots normally when turned
on, runs as expected, and shuts down gracefully when told to.  It
serves the default Apache info page when web-browsed both locally on
http://localhost and on the LAN using its IP-address.

Thanks for the link and tip about the mailing list.  I was aware of
both, but reminders are always good.  And no, I haven't sought help on
the OTRS mailing list yet.  In my experience it pays to isolate the
problem as well as can be done, and then going to the correct source
for help.  So far it seems to me this problem is Ubuntu-specific; not
a general problem concerning OTRS.  My reasoning comes further down.

> Other than that, can you be more specific on what your issues actually are?

* Installing OTRS with apt-get seems to work.  In a way it does, as
files are written to disk.  But it yields no discernible result
whatsoever.  The Apache info page does not get replaced by OTRS.  I
cannot find any webpage elswhere acting as an OTRS welcome page
either.
No howto or documentation I've found so far has given any useable tip
on where to go from there.

* Howtos about installing the OTRS package manually are not helpful.
The howto intended for SUSE is clearly not valid.  The howto intended
for debian systems seems to assume a file structure that doesn't exist
on the Ubuntu 6.10 server.
I sincerely dislikes the "try and see what happens" approach.  It's
too much brutal force and total ignorance for me.  So when I see the
map doesn't fit with the terrain I'd rather find a better map than
remoulding the terrain.
Besides, a very frequent advice is "use the package from the
respository".  (And I agree totally with that, especially after seeing
how badly Automatix can mangle a system.)

So...  I have
- The hardware
- Ubuntu 6.10 server
- Apache
- MySQL
- PHP
- OTRS installed with apt-get from the respository

I don't have a working OTRS installation in spite of the above.  And
that brings us back to my original posting.  As installing the Ubuntu
package OTRS on the Ubuntu server doesn't give any result that's
possible for me to discover, I'm so far considering it an Ubuntu
specific problem.

To quote myself from my original posting:
> So have anybody here done it, and feel they could explain how?


Kind regards,
Bjørn Ingmar Berg

-- 

blog.bergcube.net/