OTRS on Ubuntu 6.10 LAMP server

[email.listen at googlemail.com]

On Tue, 6. February 2007 16:52:41 Bjørn Ingmar Berg wrote:
> On 06/02/07, Steve Flynn <anothermindbomb at gmail.com> wrote:
> >  I presume OTRS is the Open Ticket Request System.
>
> Exactly.  Incidently OTRS is also the precise name of the relevant
> Ubuntu package in the Universe respository.  I did not try to hide
> what software I was talking about.  At least not intentionally.
>
> > You say you have the "server" (which I presume you mean web server i.e.
> > Apache) working and returning information but then you go on to imply
> > that you're unsure on how to proceed.
>
> Yes, as stated the server is a machine running Ubuntu 6.10 server.  I
> set it up with the LAMP (Linux + Apache + MySQL + PHP)  option during
> install.  The server works fine per se.  It boots normally when turned
> on, runs as expected, and shuts down gracefully when told to.  It
> serves the default Apache info page when web-browsed both locally on
> http://localhost and on the LAN using its IP-address.
>
> Thanks for the link and tip about the mailing list.  I was aware of
> both, but reminders are always good.  And no, I haven't sought help on
> the OTRS mailing list yet.  In my experience it pays to isolate the
> problem as well as can be done, and then going to the correct source
> for help.  So far it seems to me this problem is Ubuntu-specific; not
> a general problem concerning OTRS.  My reasoning comes further down.
>
> > Other than that, can you be more specific on what your issues actually
> > are?
>
> * Installing OTRS with apt-get seems to work.  In a way it does, as
> files are written to disk.  But it yields no discernible result
> whatsoever.  The Apache info page does not get replaced by OTRS.  I
> cannot find any webpage elswhere acting as an OTRS welcome page
> either.
> No howto or documentation I've found so far has given any useable tip
> on where to go from there.
>
> * Howtos about installing the OTRS package manually are not helpful.
> The howto intended for SUSE is clearly not valid.  The howto intended
> for debian systems seems to assume a file structure that doesn't exist
> on the Ubuntu 6.10 server.
> I sincerely dislikes the "try and see what happens" approach.  It's
> too much brutal force and total ignorance for me.  So when I see the
> map doesn't fit with the terrain I'd rather find a better map than
> remoulding the terrain.
> Besides, a very frequent advice is "use the package from the
> respository".  (And I agree totally with that, especially after seeing
> how badly Automatix can mangle a system.)
>
> So...  I have
> - The hardware
> - Ubuntu 6.10 server
> - Apache
> - MySQL
> - PHP
> - OTRS installed with apt-get from the respository
>
> I don't have a working OTRS installation in spite of the above.  And
> that brings us back to my original posting.  As installing the Ubuntu
> package OTRS on the Ubuntu server doesn't give any result that's
> possible for me to discover, I'm so far considering it an Ubuntu
> specific problem.
>
> To quote myself from my original posting:
> > So have anybody here done it, and feel they could explain how?

It may not be much of help but I remember that I run into problems which seem 
to be the same you face now when I once installed OTRS2, long ago.

In the end I took the tarball and followed the attached installation 
instructions. So I configured apache, mysql and some other stuff by hand. 
And it worked.

I would think that you missed to configure apache and/or mysql (and may be 
your mail server) as described in /usr/share/doc/otrs.../README.Debian...

regards,
thomas