Ubuntu Newbies Project (UNP)

[Martin Meredith]

Implementing that sort of system is an idea, but normally, systems like
that are too costly, and not worth it.

I am however talking to someone about what system they use :D

James Wilkinson wrote:
> Stephen R Laniel wrote:
> 
>>IRC support is fine too, but I suspect that's already
>>self-limiting your audience to people who are way more
>>technically proficient than the audience I think we should
>>be supporting.
> 
> 
> I've no idea what open-source solutions are out there, but last time I
> had a problem with an Epson printer, they had a website with,
> effectively, an implementation of the old talk protocol. You typed in
> your message and the Epson person typed back. Eventually, I got a RMA
> number (return authorisation).
> 
> Something like that, or a basic web page implementation of an IRC
> channel, would be cool.
> 
> It would still require a working computer, but I think the alternative
> of having phone support would be expensive for all concerned.
> 
> James.
> 
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