Unofficial Ubuntu Faq?

[Ben Edwards]

I aggree regarding the watering down but have a couple of observations.  

Firstly I do not think wiki is necessarily the best resource for
solving technical problems.  I would prefer a well structured
knowledge base where a problem, solution and scope (i.e. open office,
skype, installing samba) can be submitted using a simple form.

Secondly unofficial sites are smiler to the issue of branching, I
myself am a bit miffed that over a week ago one on the conacal lot
said they would get a doc email list set up and this has not happened
(I did send a follow up email).  I actually have a list server -
basically if people are not happy with the status quo - and don't have
any luck with the official channel - they will do there own thing. 
Don't get me wrong - conical are doing a sterling job - I just think
for a desktop distro documentation is as important as the technical
stuff  and actually can often be a short term solution to getting
round technical problems (i.e. workarounds in a knowledge base) - i
see a knowledge base as a core part of the documentation.

Keep up the good work,
Ben

On Wed, 13 Oct 2004 06:46:37 -0400, volvoguy <volvoguy at gmail.com> wrote:
> On Wed, 13 Oct 2004 11:28:38 +0100, Thomas Beckett
> <thomas.beckett at gmail.com > wrote:
> > Im afraid I rather like the unoffical forum. (I didnt want to). I
> > think it is down to personal preference - I find it easier to browse
> > through than the Wiki, especially if i just want to get information
> > that is already there. If i was to add something then of course i
> > would find it in the Wiki and add it there, but for searching for an
> > answer for something i personally prefer the forum. Also - wasnt there
> > talk of setting up official Ubuntu forums a while ago - looks like
> > someone beat Canonical to it ;)
> 
> Don't get me wrong - I don't have a problem at all with this kind of
> thing, but I tend to agree with the original poster that by having an
> unofficial FAQ/Forum, it kinda "waters down" the support community. I
> already have enough trouble remembering whether I saw some piece of
> information on the mailing list, the wiki, or the main Ubuntu website.
> 
> I think anything of value that is resolved on the unofficial sites
> should be added to the wiki - which kind of defeats the purpose of the
> unofficial sites. I know our wiki is rough around the edges right now,
> but wiki's in general have a TON of potential for this application. I
> think the weakness of the official wiki right now is that it needs a
> more concrete and usable architecture. I find that I bounce all over
> the place when I'm trying to find something there.
> 
> This is constructive criticism by the way. ;-) I created my own
> profile on the wiki and hope to start helping with it as well!
> 
> Aaron
> 
> 
> 
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