[ubuntu-us-ma] Business Plan of Action for Ubuntu Professional Support & Distribution

Martin Owens doctormo at gmail.com
Thu Jun 10 18:32:31 BST 2010

Hey Michael,

I think the one factor missing from Canonical's support services is on
site support, face to face know who your dealing with support. I don't
know if this premium is enough but there is certainly no reason why
Canonical can't be his second or third tier and I doubt very much
Canonical wants to be the only company in the world supporting Ubuntu as
that would make for a very barren ecosystem.


On Thu, 2010-06-10 at 10:24 -0400, Michael Curran wrote:
> Well, since you are competing with Canonical, you will have to answer
> the obvious question, what do you bring to the table that is better
> than Canonical or not provided by them?  Canonical's $65/year plan for
> home users and ability to bring their organization to bear on larger
> projects means that the bottom and top ends of the business are
> blocked off to you.  The biggest market segments not directly
> supported by Canonical are the Home and Small business segments, maybe
> some of the mid-sized depending on the application. 

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