[ubuntu-us-ma] Business Plan of Action for Ubuntu Professional Support & Distribution

Michael Curran curran.michaelp at gmail.com
Thu Jun 10 19:47:51 BST 2010

If approached about on-site support for a major installation, I would
be surprised if Canonical could provide it.  I'd assumed that if GM
wanted to install Ubuntu on their servers, Canonical has the resources
to provide folks on the ground to support it.  Since support like that
is expensive for Canonical, they probably charge more than it than an
independent firm, but given the choice most mid to large companies are
going to ask Canonical first and if Canonical can't help the company
themselves, they'll take a referral.  On the smaller scale, with home
and small businesses and maybe smaller installations at larger
organizations, an independent firm has a better shot at providing a
cheaper option for on site support.

On Thu, Jun 10, 2010 at 1:32 PM, Martin Owens <doctormo at gmail.com> wrote:
> Hey Michael,
> I think the one factor missing from Canonical's support services is on
> site support, face to face know who your dealing with support. I don't
> know if this premium is enough but there is certainly no reason why
> Canonical can't be his second or third tier and I doubt very much
> Canonical wants to be the only company in the world supporting Ubuntu as
> that would make for a very barren ecosystem.
> Martin,
> On Thu, 2010-06-10 at 10:24 -0400, Michael Curran wrote:
>> Well, since you are competing with Canonical, you will have to answer
>> the obvious question, what do you bring to the table that is better
>> than Canonical or not provided by them?  Canonical's $65/year plan for
>> home users and ability to bring their organization to bear on larger
>> projects means that the bottom and top ends of the business are
>> blocked off to you.  The biggest market segments not directly
>> supported by Canonical are the Home and Small business segments, maybe
>> some of the mid-sized depending on the application.
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