a simple request
dustin at puryear-it.com
Wed Apr 2 17:05:38 BST 2008
Did you know the list is configured to reply to the OP instead of back
to the list? I just clicked Reply and it was addressed to
wesj at wesleyharp.com. Odd. Just a FYI.
Anyway, this is pretty much par for the course, so you just have to get
used to it. If someone asks something that is already documented, just
reply with the URL. Eventually that will help. Otherwise, that's just
the way the Internet is. :)
President and Sr. Consultant
Puryear Information Technology, LLC
Author, "Best Practices for Managing Linux and UNIX Servers"
Wesley Harp wrote:
> I don't want to be writing this email, I wish there was no need. That
> being said, it is not my intention to step on anyone's toes or offend
> anyone. Additionally, I am not speaking for the group even if I use
> "we" or any other plural pronoun.
> Our resources are stretched pretty thinly. For a team with 30+ members,
> there is a very small minority doing most of the work. I understand
> that's how thing are in life and I'm ok with it, or at least more ok
> with it than I used to be. That being said, what I don't think is ok is
> for all the work we are doing to be ignored. We try to keep everyone
> informed as much as possible. We send out information to the mailing
> list, there are posts on the forums, meeting reminders are sent out, and
> there are details on things on the wiki. All this takes a LOT of work.
> We miss some things, but by and large the information is all up to date
> and accurate.
> I feel like no matter how much information we're putting out there, we
> keep getting asked the same questions over and over. Questions whose
> answers are easily found on one or more of our team resources (wiki,
> forum, Google calendar, etc.). The answers are always available if you
> do a little looking. I understand that everyone doesn't have the same
> amount of time to put forth, but for the people who show up once every
> month or so and want to know why they don't know about decision X, or
> feature Y I'm not sure what to say. We can only do so much. If people
> aren't willing to keep themselves informed and up to date on what's
> going on there's not much we can do about that. At the same time, we
> aren't here to spoon feed information to everyone.
> All I'm asking is that people read the information we're sending out and
> make sure to check the site and other resources before you ask your
> questions. If you're going to commit to being a part of the team, then
> part of that commitment is keeping yourself informed. It's up to you.
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