[Ubuntu-US-CA] Fwd: Please share with your LoCos

[Tedd Fox]

No you shouldn't be offended, but USERS (people that do not do what we do
a.k.a. newbs) are not into customization, etc.  they want to work and get
things done easily off the bat.  They want to easily find an app that they
can accomplish what they need to do and when they run into a problem, they
do not want to have to read 20 wiki's on usage, IRC, and such.  they want to
go to a support site with a robust FAQ that actually deals with user issues
and not "how can I make apt-get work for version x of Rails?"

On Tue, May 24, 2011 at 6:52 PM, Mark Holmquist <marktraceur at gmail.com>wrote:

> On Tue, May 24, 2011 at 06:44:06PM -0700, Tedd Fox wrote:
> > I am just blown away that IRC is a support mechanism for users that have
> no
> > idea that What IRC is and if they were born when people actually used it
>
> I'm sure I should be offended, since I'm pretty young and use IRC....
>
> The more dedicated users, the ones that will go on to customize every
> little bit of their system, will find IRC pretty quickly. We care enough to
> find out what the community prefers :)
>
> Of course, they'll /join #debian pretty quickly, too! Maybe the survey will
> indicate some more need for preventing that....
>
> --
> Mark Holmquist
> Student, Computer Science
> University of Redlands
> MarkTraceur at gmail.com
>
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