[ubuntu-uk] Ubuntu phone issues not good for Ubuntu reputation

[Gareth France]

Paul, I think you have missed my point. It is about customer service 
standards. If you promise something, you deliver. Regardless of how much 
or little the value.

Also I stopped working on the PAT testing data files at the same time 
you stopped replying to my emails. There seemed no point.


On 23/03/15 16:30, Paul Sladen wrote:
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> On Mon, 23 Mar 2015, Gareth France wrote:
>
> Lets assume that every minute of replying takes away from potential
> debugging/improvement time on Ubuntu and the Ubuntu Phone;
> Oh well, I guess it's important.
>
>> Is it just me or have Canonical chosen
>
> ...a manufacturer to help get a small number of devices out there,
> to beta the Ubuntu Phone in public and ensure that developers have
> some real hardware to develop apps on?  Yes that looks like the case.
>
>> someone mentioned that the free case
>
> Oh, my, cases:  I appreciate that the unexpected freebie, that
> wasn't originally expected, has now unexpected not turned up.  As far
> as I can see there isn't any stock to unexpectedly send one out:
>
>    Duo Case Ubuntu Edition: "Availability: Out of stock"
>    http://store.bqreaders.com/en/duo-case-ubuntu
>
>> as only the first buyers
>
> Based on the numbers apparently sold in the first *minutes* I'm
> unsurprised that an order placed an hour later wasn't the first.
>
> So even if somebody wanted to mail out an extra unexpected freebie
> case, it's going to likely mean scheduling a batch run, then setting
> up the injection moulding machines, running a batch, shipping them
> halfway around the world, and posting out again.
>
> I'm sure when 3D printers rule the world such real world logistics
> caused by the annoying limitations of physics might be avoidable.
> Why not take it as a challenge and make/adapt one!  We'll all be
> waiting six weeks for spools of nylon and binding resin to arrive
> instead.
>
>> The date was confirmed as within the first fortnight of March.
>
> What we need is Amazon-designed Supersonic fusion-powered delivery
> drones that can delivery from one side of the planet to everyone's
> front door in under three minutes while ensuring that acceleration and
> decceleration G values remain within specification at all times and
> the packaging doesn't get scratched.  For no more than a fiver.
>
>> Sans case!!
>
> Imagine the camity if a case had arrived without a device. There'd
> be nowhere to insert the SIM! (At least it wouldn't need charging up).
>
>> These guys could not organise a piss up in a brewery!
>
> So "these guys" took an order, processed, made some hardware on the
> other side of the world, sealed it, shipped halfway around the world
> to your doorstep, complete with a cute box, and software, and in *a
> month*. Seems truely amazing for a product that didn't exist before.
>
> And yet, *three months on* a person called Paul is still waiting for a
> person called Gareth to run and email a bunch of test results that
> would take about 15 minutes to run.  And all so that the person called
> called Paul could have the personal privilege of spending a few more
> hours reverse-engineering embedded file-formats, for the benefit of
> the person called Gareth.
>
>> further development of the app selection,
>
> ...If only there was a plan in place to get a select few of these
> devices out to the developers who *really need them to make apps*?
>
>> we all knew that before it was announced didn't we?
>
> One would hope so.
>
> 	-Paul
>
> I've been more than a little sarcastic, I hope it invokes some
> thinking about priorities and motiviations.
>
>
>
>
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