[ubuntu-uk] Remote support for family & friends

Byte Soup bytesoup at gmail.com
Fri Mar 25 08:47:38 UTC 2011

Thanks, couple of questions:

On 24 March 2011 17:00, Alan Pope <alan at popey.com> wrote:

> On 24 March 2011 07:42, Byte Soup <bytesoup at gmail.com> wrote:
> > Do any of you have friends and family not living nearby, who use Ubuntu
> and
> > you provide remote support to them. What do you use? Teamviewer, VNC,
> webex?
> > What would you recommend and whats your experiences?
> >
> At mums house when I installed the Ubuntu PC:-
> 1) Install ssh-server, create my user account, add my ssh key so I can
> logon remotely

Ive not done much in the way of ssh keys, I looked at the guide on the
Ubuntu wiki here <https://help.ubuntu.com/community/SSH/OpenSSH/Keys> and it
seems the you always generate a "id_rsa.pub" file, this is the one you put
onto your mums machine and copied it into the ~/.ssh/authorized_keys file?
It seems if you add a new ssh key into seahorse it always generates a file
called "id_rsa.pub" and "id_rsa", renaming old ones to .1 etc, is that

When you generate your keys is it always done as the user you are logged in
as? For example my user name on my machine might be "curtis" but I may want
to create a username login on my friends machine as "support" is that
possible and still able to generate a key?

2) Enable remote desktop sharing in Ubuntu via the usual GUI options
3) Register a dynamic hostname with dyndns.org
4) Install and configure ddclient to connect and register with
dyndns.org for the chosen hostname

Total time spent: 5 minutes, plus 1 hour mostly drinking tea, chatting
to my mum.

At my house

1) Phone rings!
"Hello Alan, it's Mum, can you help me?"
"Sure, one moment"

2) Open a terminal and type:-

vncviewer -via mums.dynamicdyns.org localhost

*bam* I see her desktop over an encrypted ssh tunnel. No ports exposed
her end other than ssh, and only key-based logon allowed.



ubuntu-uk at lists.ubuntu.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ubuntu.com/archives/ubuntu-uk/attachments/20110325/a835161e/attachment.html>

More information about the ubuntu-uk mailing list