[ubuntu-uk] Remote support for family & friends

Jon Spriggs jon at sprig.gs
Thu Mar 24 21:05:24 UTC 2011

I was going to do to that, but I already knew when I was setting up my
Aunt's machine that her existing DSL modem was on it's way out... knowing I
wasn't going to have to sort out port forwarding from ~200 miles away was a
BIG bonus for me, which is why I went the OpenVPN route.

If you've got a *relatively* close person you're supporting... I.E. close
enough to get there and back and have a relaxing time doing so, then SSH
server works, otherwise, the pain of setting up OpenVPN or another VPN like
solution is much easier. Also, using VPNs means that, if it's permanently
connected, you'll get a syslog entry if the machine gets nicked... which
worked for me when my Aunt's old machine got pinched.

Grr *waves fist*

All the best,
Jon "The Nice Guy" Spriggs

On 24 March 2011 17:00, Alan Pope <alan at popey.com> wrote:

> On 24 March 2011 07:42, Byte Soup <bytesoup at gmail.com> wrote:
> > Do any of you have friends and family not living nearby, who use Ubuntu
> and
> > you provide remote support to them. What do you use? Teamviewer, VNC,
> webex?
> > What would you recommend and whats your experiences?
> >
> At mums house when I installed the Ubuntu PC:-
> 1) Install ssh-server, create my user account, add my ssh key so I can
> logon remotely
> 2) Enable remote desktop sharing in Ubuntu via the usual GUI options
> 3) Register a dynamic hostname with dyndns.org
> 4) Install and configure ddclient to connect and register with
> dyndns.org for the chosen hostname
> Total time spent: 5 minutes, plus 1 hour mostly drinking tea, chatting
> to my mum.
> At my house
> 1) Phone rings!
> "Hello Alan, it's Mum, can you help me?"
> "Sure, one moment"
> 2) Open a terminal and type:-
> vncviewer -via mums.dynamicdyns.org localhost
> *bam* I see her desktop over an encrypted ssh tunnel. No ports exposed
> her end other than ssh, and only key-based logon allowed.
> Win!
> Al.
> --
> ubuntu-uk at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
> https://wiki.ubuntu.com/UKTeam/
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