[ubuntu-uk] Ubuntu/Linux is still not an OS for the masses - discuss

[Roy Jamison]

Equal support!??! You have GOT to be kidding me right?

When was the last time Microsoft had a bugtracker and actually had its
employees respond to a problem, let alone even acknowledge you?
Does MS have IRC channels? Direct support? No they bloody well don't!

The help is there for Ubuntu if you need it; Windows...you're on your
own.
Failing that you could always get an MCSE and then be classed as an
"expert of s@*t", and still not know how to network between Vista and 7
with it's cleverly designed HomeGroups that fail to connect to anything
other than 7...

Windows didn't even have a "reporting this problem to MS" feature until
Vista, and how do you know it's being looked at? Does it ever get fixed?
No. The suggestion is: upgrade or shut the hell up.

Windows fanboys flame me, linux fanboys pat me on the back ;) lol


I rest my case.


On Wed, 2010-10-13 at 16:46 +0100, Paul Jones wrote:
>  I cant comment on your experiences with getting support John, I've
> always had positive experiences from getting support from forums for
> both MS stuff and Linux, but I have never ever once, received a
> working solution, or anything resembling proper help from Microsoft
> themselves. There responses are usually very dismissive and unhelpful
> to say the least.
> 
> 
> I'm not trying to say you are wrong in your view, but I am trying to
> say that the Windows support for example is in my opinion no better
> than that of Linux. I'd personally class them as fairly equal.
> 
> 
> I can usually find an answer to my issues whether they are MS or Linux
> using the user forums and known documented issues. I certainly wouldnt
> say Ubuntu support is lacking in anyway, in comparison to other OS's.
> 
> 
> Paul.
> 
> 
>         
>         ----- Original Message -----
>         From:
>         UK Ubuntu Talk <ubuntu-uk at lists.ubuntucom>
>         
>         To:
>         "UK Ubuntu Talk" <ubuntu-uk at lists.ubuntu.com>
>         Cc:
>         
>         Sent:
>         Wed, 13 Oct 2010 16:39:24 +0100
>         Subject:
>         Re: [ubuntu-uk] Ubuntu/Linux is still not an OS for the masses
>         - discuss
>         
>         
>         On 13/10/10 16:35, Paul Jones wrote:
>         >
>         > If you ask me (and I know noone did) there will ALWAYS be as
>         many 
>         > people claiming "it worked perfectly without any
>         configuration at all" 
>         > as there are people who claim "it was a nightmare, I couldnt
>         get it to 
>         > work and I couldnt get any help either" regardless of
>         whether its 
>         > Linux/Windows/ OSX etc. This debate rages in Car/Motorcycle
>         forums as 
>         > well that I'm part of as well with people almost fighting to
>         claim 
>         > each side of the story.
>         >
>         > The fact is there will always be good and bad examples of
>         experiences 
>         > with any "product", simple as that. I agree, feeling like
>         you are not 
>         > being helped enough by the Ubuntu community must be very
>         frustrating, 
>         > but considering how much we pay where I work for our
>         Microsoft Volume 
>         > Licensing the amount of help, or should I say lack of help
>         we get from 
>         > MS is shocking Almost every fix I have ever implemented in
>         my entire 
>         > 15yr IT career has come from forums and word of mouth, or
>         just plain 
>         > old fault finding.
>         >
>         > I could name many people who have installed Windows out of
>         the box 
>         > with no issues, whatsoever, and many who have had an
>         absolute 
>         > nightmare. I'm sure the same goes for Ubuntu but in my
>         opinion the 
>         > help and resources for help from Microsoft are no better
>         than for 
>         > Ubuntu/Linux so if you arent getting the answers you need,
>         either you 
>         > need to shout louder, or maybe you are asking in the wrong
>         "forum" 
>         > (not literal).
>         >
>         > Paul.
>         
>         
>         Yeh, but what makes the difference, is the support. It can be
>         a 
>         nightmare, but if there is good support, and its not done in a
>         way that 
>         makes you feel like a idiot or worse, then it doesnt matter if
>         its bad, 
>         if you can get it fixed fine. To be told go else where, if you
>         cant get 
>         on, that really is good support.
>         
>         That is what makes something worth it or not.
>         
>         John
>         
>         -- 
>         Ubuntu User #30817
>         
>         
>         -- 
>         ubuntu-uk at lists.ubuntu.com 
>         https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
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