[ubuntu-uk] Ubuntu/Linux is still not an OS for the masses -discuss

Paul Jones paul at pjitsolutions.co.uk
Wed Oct 13 17:10:06 BST 2010

If you read what I wrote again, the term "equal support" was aimed at the self help methods including documentation and forums, which have always been reasonably good for MS. Microsoft themselves have always been shocking, I did say that in my last message... ;o)

Sent from my BlackBerry® wireless device

-----Original Message-----
From: Roy Jamison <xteejyx at googlemail.com>
Sender: ubuntu-uk-bounces at lists.ubuntu.com
Date: Wed, 13 Oct 2010 17:05:13 
To: UK Ubuntu Talk<ubuntu-uk at lists.ubuntu.com>
Reply-To: UK Ubuntu Talk <ubuntu-uk at lists.ubuntu.com>
Subject: Re: [ubuntu-uk] Ubuntu/Linux is still not an OS for the masses -

Equal support!??! You have GOT to be kidding me right?

When was the last time Microsoft had a bugtracker and actually had its
employees respond to a problem, let alone even acknowledge you?
Does MS have IRC channels? Direct support? No they bloody well don't!

The help is there for Ubuntu if you need it; Windows...you're on your
Failing that you could always get an MCSE and then be classed as an
"expert of s@*t", and still not know how to network between Vista and 7
with it's cleverly designed HomeGroups that fail to connect to anything
other than 7...

Windows didn't even have a "reporting this problem to MS" feature until
Vista, and how do you know it's being looked at? Does it ever get fixed?
No. The suggestion is: upgrade or shut the hell up.

Windows fanboys flame me, linux fanboys pat me on the back ;) lol

I rest my case.

On Wed, 2010-10-13 at 16:46 +0100, Paul Jones wrote:
>  I cant comment on your experiences with getting support John, I've
> always had positive experiences from getting support from forums for
> both MS stuff and Linux, but I have never ever once, received a
> working solution, or anything resembling proper help from Microsoft
> themselves. There responses are usually very dismissive and unhelpful
> to say the least.
> I'm not trying to say you are wrong in your view, but I am trying to
> say that the Windows support for example is in my opinion no better
> than that of Linux. I'd personally class them as fairly equal.
> I can usually find an answer to my issues whether they are MS or Linux
> using the user forums and known documented issues. I certainly wouldnt
> say Ubuntu support is lacking in anyway, in comparison to other OS's.
> Paul.
>         ----- Original Message -----
>         From:
>         UK Ubuntu Talk <ubuntu-uk at lists.ubuntucom>
>         To:
>         "UK Ubuntu Talk" <ubuntu-uk at lists.ubuntu.com>
>         Cc:
>         Sent:
>         Wed, 13 Oct 2010 16:39:24 +0100
>         Subject:
>         Re: [ubuntu-uk] Ubuntu/Linux is still not an OS for the masses
>         - discuss
>         On 13/10/10 16:35, Paul Jones wrote:
>         >
>         > If you ask me (and I know noone did) there will ALWAYS be as
>         many 
>         > people claiming "it worked perfectly without any
>         configuration at all" 
>         > as there are people who claim "it was a nightmare, I couldnt
>         get it to 
>         > work and I couldnt get any help either" regardless of
>         whether its 
>         > Linux/Windows/ OSX etc. This debate rages in Car/Motorcycle
>         forums as 
>         > well that I'm part of as well with people almost fighting to
>         claim 
>         > each side of the story.
>         >
>         > The fact is there will always be good and bad examples of
>         experiences 
>         > with any "product", simple as that. I agree, feeling like
>         you are not 
>         > being helped enough by the Ubuntu community must be very
>         frustrating, 
>         > but considering how much we pay where I work for our
>         Microsoft Volume 
>         > Licensing the amount of help, or should I say lack of help
>         we get from 
>         > MS is shocking Almost every fix I have ever implemented in
>         my entire 
>         > 15yr IT career has come from forums and word of mouth, or
>         just plain 
>         > old fault finding.
>         >
>         > I could name many people who have installed Windows out of
>         the box 
>         > with no issues, whatsoever, and many who have had an
>         absolute 
>         > nightmare. I'm sure the same goes for Ubuntu but in my
>         opinion the 
>         > help and resources for help from Microsoft are no better
>         than for 
>         > Ubuntu/Linux so if you arent getting the answers you need,
>         either you 
>         > need to shout louder, or maybe you are asking in the wrong
>         "forum" 
>         > (not literal).
>         >
>         > Paul.
>         Yeh, but what makes the difference, is the support. It can be
>         a 
>         nightmare, but if there is good support, and its not done in a
>         way that 
>         makes you feel like a idiot or worse, then it doesnt matter if
>         its bad, 
>         if you can get it fixed fine. To be told go else where, if you
>         cant get 
>         on, that really is good support.
>         That is what makes something worth it or not.
>         John
>         -- 
>         Ubuntu User #30817
>         -- 
>         ubuntu-uk at lists.ubuntu.com 
>         https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
>         https://wiki.ubuntu.com/UKTeam/

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