Recent Doc Team meeting - Poll idea (Do people really use computer-based help?)

[Jonathan Aquilina]

I will be honest as a kubuntu desktop user, I will be honest I never turned
to the in built help as it usually pointed to online help anyway. I just
skip wasting time wiht the in built help and go directly and google what I
am having a problem with.


On Fri, May 9, 2014 at 10:14 PM, Peter Matulis
<peter.matulis at canonical.com>wrote:

> On 05/09/2014 01:51 PM, Penelope Stowe wrote:
> > On Fri, May 9, 2014 at 10:12 AM, Peter Matulis
> > <peter.matulis at canonical.com <mailto:peter.matulis at canonical.com>>
> wrote:
> >
> >     Last Wednesday (May 7) we there was a Doc team meeting [1] and an
> idea
> >     surfaced that an attempt be made to determine the general level of
> >     readership/usage of the help/doc facility in Ubuntu (Desktop).
> >     Including this facility involves participation in a rigid set of
> >     development/packaging rules & schedule that may not be worth the
> >     trouble.
> >
> >     Preliminary poll:
> >
> >     << Do people think conducting such a poll is worthwhile? >>
> >
> >
> > Who would targeted as responders to said poll? If you only poll current
> > Ubuntu users, you're probably going to get a different answer than if
> > you poll current users as well as trying to get answers from current
> > Windows and MacOS users who could potentially use Ubuntu down the road.
> > I've done informal polling of this exact question among people I know
> > and there's definitely a difference between the people I know who use
> > Ubuntu (who tend to be slightly more technologically savvy) and those
> > who use Windows/MacOS, but are part of the stated target of making
> > Ubuntu friendly to/usable by everyone.
> >
> > My opinion on whether a poll would be useful does depend on knowing who
> > would be the target of such a poll. There are ways to get non-technical
> > and non-Ubuntu users to answer a poll on this question. If there's no
> > decided target, then I will give a longer explanation of my thoughts.
>
> Thanks for your thoughts Penelope.
>
> I think polling Ubuntu users is good enough since there are former
> Windows/Mac users among them.  But you raise an interesting point:  do
> we want to know whether a user will even *look* for in-computer help?
> My original idea was to determine to what degree Ubuntu users first
> *know* about it and, if so, whether they *use* it.
>
> I would rather avoid a hypothetical question such as: "If you were an
> Ubuntu user would you look for in-computer help?".
>
> Thoughts?
>
> peter matulis
>
>
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-- 
Jonathan Aquilina
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