[ubuntu-studio-users] Fwd: Behringer X-Air Edit App

Erich Eickmeyer eeickmeyer at ubuntu.com
Sun Jan 12 16:47:17 UTC 2020

Hi Regin,

On Sun, 2020-01-12 at 21:06 +0800, regin jumag wrote:
> Hi Ubuntu Studio Team, 
> Please help. I'm using this app to control the Behringer XR18 Digital
> Mixer on our Church. Its been working since the last time I check it
> and noticed it today that this application is no longer working (I do
> install updates regularly). I can launch the application but
> everything is stuck/frozen. The tabs and all other stuff is not
> responding. This happens to both of my Computer running on
> UbuntuStudio 19.10.  
> OS: Ubuntu Studio 19.10
> App: X-Air Edit v 1.5 (64bit)
> Link: 
> https://www.behringer.com/Categories/Behringer/Mixers/Digital/XR18/p/P0BI8/Downloads#googtrans(en|en)

I am highly familiar with the XAir Edit application as in my former job
I operated and trained people on the X-32. However, I've never had any
problems with the application on Ubuntu.

That said, since it is an application not contained in the Ubuntu
repositories, we cannot support it, nor would any issue with it be
considered a problem with the operating system and any bug report would
be deemed invalid. We have seen problems like this come across our IRC
chatroom, and, unfortunately, the bottom line is that we can't support
it since it is not an Ubuntu application, nor can we spare the
resources to troubleshoot a problem that is related to an application
installed from outside of the Ubuntu repositories.

I highly recommend contacting Behringer and explaining the situation.
It is their choice to support their application on Ubuntu, so it is
their responsiblity to fix any bugs and imcompatibilities with their
application, and to clearly state which versions of Ubuntu they

Erich Eickmeyer
Project Leader
Ubuntu Studio


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