[Bug 1065126]

[Andreas-fischlin]

(In reply to Mihovil Stanic [:Mikeyy - L10n HR] from comment #197)
> Not sure why all Thunderbird related bug reports are dumped into this Firefox bug.
> Firefox and Thunderbird have wildly different use case. While "remembering with which app to open certain files" isn't much of an issue for Firefox, it's big issue in Thunderbird when handling lots of email with attachments.
> 
> Like some users before me, I suggest decoupling Thunderbird issue from Firefox and fixing it (hacky or not) on Thunderbird side, while leaving Mozilla to decide whatever think it's best for Firefox. If Mozilla fixes Firefox eventually, TB fix can be reverted.
> 
> As far as I can see, there is currently 3 TB bugs reported in last month for this exact issue, all marked as duplicate of this bug, which means users are reacting to it.

As FF and TB were made similar in terms of the code that is of relevance
here, I am not convinced that a separate handling of the two
applications is doable. I say this also, as this decision to use common
code may be entrenched into the code maintenance too much to be
sensible. But this is to decide by the programmers of these
applications, not me (I progam other things).

Moreover, the user experience is basically the same. There are needs to
view attachments and there are true downloads in both applications and
from the perspective of the user experience I argue that it makes a lot
of sense to treat them in the same manner, i.e. not only common code is
less to maintain, but also handling the same user experience in the same
way is only beneficial to all when based on a good user model.

However, there seems to be no solid user model for how to handle files,
i.e. attachments in case of TB and linked files in case of FF. The
problem is that the programmers seem not to understand the issues that
users of the applications are confronted with and AFAIK there was never
a proper treatment of these issues done. E.g. first there is the common
problem of the inability of separating the viewing of attachments (TB)
or linked files (FF) from actual downloading when a user wishes to keep
those files on her system. Admitted, this has little to do with this
bug, yet it relates to the same irritating decisions of the programmers
what the user experience ought to be when users access attachments (TB)
or linked files (FF). The 2nd problem, this very bug we discuss here, is
then also not handled properly since years, as user experience seems
here not to matter much. I have to admit, for reasons that escape me as
e.g. FF is otherwise a wonderful application in many respects. But the
issues related to the user experience in terms of how attachments are
handled may indeed matter more in the case of TB. I for instance no
longer use TB for exactly these reasons. In this respect I agree with
you.

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Title:
  "Always do this from now on" does not work

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