otrs 2.4?

[Ben Ventura]

It was just released on 7/22 so it's pretty new.  It has a really good  
new feature, a wysiwyg email editor that my customer support team  
really want to get their hands on.  It is mostly that new feature that  
I was after.

Ben

On Jul 25, 2009, at 4:09 AM, Caroline Ford wrote:

> We get our otrs package from Debian. Debian have 2.3.4.
>
> We don't generally backport new versions to old releases so it may  
> end up in the next version (Karmic) if Debian package the new  
> version and we sync it across.
>
> Karmic currently has 2.3.4 and jaunty 2.3.2.
>
> How long has the new version been out? Is it a significant  
> improvement or does it fix a lot of bugs?
>
> Caroline
>
>
> Sent from a mobile device.
>
> On 24 Jul 2009, at 22:46, Ben Ventura <ben at bias-inc.com> wrote:
>
>>
>> I'm really looking forward to using otrs version 2.4 which is now  
>> available from otrs.  I installed it on ubuntu via apt-get and  
>> would prefer to update that way instead of downloading and  
>> upgrading manually from the downloads on otrs website.  Is there an  
>> ETA on when the 2.4 version of that package will be available from  
>> ubuntu's universe repos?
>>
>> Apologies in advance if this is the wrong place to ask this  
>> question..
>>
>> Thanks,
>> Ben
>>
>>
>>
>> Ben Ventura
>> Systems Administrator
>>
>> BIAS, Inc
>> 121 H Street
>> Petaluma, CA, 94952
>> ben at bias-inc.com
>> 707 782 1866 ext. 113
>>
>>
>>
>>
>> -- 
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Ben Ventura
Systems Administrator

BIAS, Inc
121 H Street
Petaluma, CA, 94952
ben at bias-inc.com
707 782 1866 ext. 113




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