<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">It was just released on 7/22 so it's pretty new. It has a really good new feature, a wysiwyg email editor that my customer support team really want to get their hands on. It is mostly that new feature that I was after.<div><br></div><div>Ben<br><div><br><div><div>On Jul 25, 2009, at 4:09 AM, Caroline Ford wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div bgcolor="#FFFFFF"><div>We get our otrs package from Debian. Debian have 2.3.4.</div><div><br></div><div>We don't generally backport new versions to old releases so it may end up in the next version (Karmic) if Debian package the new version and we sync it across.</div><div><br></div><div>Karmic currently has 2.3.4 and jaunty 2.3.2.</div><div><br></div><div>How long has the new version been out? Is it a significant improvement or does it fix a lot of bugs?</div><div><br></div><div>Caroline</div><div> <br><br>Sent from a mobile device.</div><div><br>On 24 Jul 2009, at 22:46, Ben Ventura <<a href="mailto:ben@bias-inc.com">ben@bias-inc.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div><br></div><div>I'm really looking forward to using otrs version 2.4 which is now available from otrs. I installed it on ubuntu via apt-get and would prefer to update that way instead of downloading and upgrading manually from the downloads on otrs website. Is there an ETA on when the 2.4 version of that package will be available from ubuntu's universe repos? </div><div><br></div><div>Apologies in advance if this is the wrong place to ask this question..</div><div><br></div><div>Thanks,</div><div>Ben</div><div><br></div><div><br></div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="font-size: 12px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>Ben Ventura</div><div>Systems Administrator</div><div><br></div><div><b>BIAS, Inc</b></div><div>121 H Street</div><div>Petaluma, CA, 94952</div><div><a href="mailto:ben@bias-inc.com"></a><a href="mailto:ben@bias-inc.com">ben@bias-inc.com</a></div><div>707 782 1866 ext. 113</div><div><br></div></span><br class="Apple-interchange-newline"><br></div></span></span></span></div><br></div></blockquote><blockquote type="cite"><div><span>-- </span><br><span>Ubuntu-motu mailing list</span><br><span><a href="mailto:Ubuntu-motu@lists.ubuntu.com">Ubuntu-motu@lists.ubuntu.com</a></span><br><span>Modify settings or unsubscribe at: <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-motu"></a><a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-motu">https://lists.ubuntu.com/mailman/listinfo/ubuntu-motu</a></span><br></div></blockquote></div></blockquote></div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="font-size: 12px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>Ben Ventura</div><div>Systems Administrator</div><div><br></div><div><b>BIAS, Inc</b></div><div>121 H Street</div><div>Petaluma, CA, 94952</div><div><a href="mailto:ben@bias-inc.com">ben@bias-inc.com</a></div><div>707 782 1866 ext. 113</div><div><br></div></span><br class="Apple-interchange-newline"><br></div></span></span></span></span></div><br></div></div></body></html>