We desperately need more ops in #ubuntu.

[Aaron Rainbolt]

On 12/15/23 15:14, Melissa Draper wrote:
>
>
>> On Dec 15, 2023, at 12:16, Aaron Rainbolt <arraybolt3 at gmail.com> wrote:
>>
>> Number of events that needed operator intervention where no 
>> intervention was present: 23
>
> The logger client hides exits (for good reason,) so you’re are missing 
> out on quite a bit of network staff intervention with that number. 
> There are ops team on network staff, and we don’t usually announce in 
> affected channels when we do a network intervention, because that’s 
> usually quite a few channels. However, you can probably figure out a 
> bunch of them by checking the nicks and seeing that some are frozen. 
> You’ll still miss the k-lined ones.
>
> Also, from a long term irc team member, this list is averaging over 
> the year at problems happening less than once a week, which is a very 
> low rate of abuse compared to the daily load we used to deal with. 
> This comes with its own impact on response times; if there’s nothing 
> to do, attention wanders or fingers get itchy for action. More ops may 
> well not make much difference, or may not make a positive difference 
> in terms of channel temperature.
>
> Regards,
> el
This makes sense to me. However, while the numbers I have may need 
adjusted (and I mentioned as much in my initial email), the problem 
remains. I don't see fingers getting "itchy" half so much as I see 
problems being missed rather frequently. This study is just attempting 
to objectively quantify something I and at least two other channel users 
have subjectively noticed. Even if a significant number of the events 
that appear to lack operator intervention actually did have operator 
intervention, there's still a lot of stuff getting missed and allowed to 
spiral out of control.

-- 
Aaron Rainbolt
Lubuntu Developer
Matrix: @arraybolt3:matrix.org
IRC: arraybolt3 on irc.libera.chat
GitHub:https://github.com/ArrayBolt3

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ubuntu.com/archives/ubuntu-irc/attachments/20231215/53a0e6fe/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: OpenPGP_0x84FC20D468BEFD4D.asc
Type: application/pgp-keys
Size: 3996 bytes
Desc: OpenPGP public key
URL: <https://lists.ubuntu.com/archives/ubuntu-irc/attachments/20231215/53a0e6fe/attachment.key>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: OpenPGP_signature.asc
Type: application/pgp-signature
Size: 840 bytes
Desc: OpenPGP digital signature
URL: <https://lists.ubuntu.com/archives/ubuntu-irc/attachments/20231215/53a0e6fe/attachment.sig>