complain about petty dictator op on freenode

[Jeffrey Flaker]

Not only a large number of people.  NOT ALL IRC users are there to
provide answers, Many are lurking or waiting for answers themselves. 
Not EVERY user is actually near the computer. NOT EVERY user who would
like to help has expertise/experience in YOUR particular question........

I think that a direct message to new joiners explaining such, may help.

It would be wise to remind OPS that they should have a huge amount of
patience and make efforts to defuse a conversation before it becomes
like this.

My 2 cents......



On 01/11/2015 11:16 AM, indigo196 wrote:
> On Sun, 2015-01-11 at 02:35 -0500, Seb Lemery wrote:
>> Not everyone is an official member. You need to be patient. Someone
>> else will help later. 
>>
> I agree with the need to be patient.
>
> I also understand that a new user unfamiliar with IRC will not
> understand not getting help when there is a 'large number' of people in
> the room. I am not sure how to best communicate some of the nuances of
> IRC, but it is an area that could be improved.
>
> In the particular case we are discussing the user asking for help was
> not the most polite, but neither was at least one person who was
> refusing help. This was not a case of not getting an answer, but a case
> of rather rudely being told to go help themselves. It is a response that
> aligns with RTFM and not the Ubuntu Community's desire to be helpful to
> new users.
>
> After sleeping on the issue I am most concerned with the following:
>
>  - overall rude tone from the person responding to the request for help.
>  - repeated "that won't fix your problem" responses, but no effort to
> offer an actual solution.
>
> I don't think either person was in the right in that conversation. Did
> the operator talk privately with ntz?
>
> Charles
>
>
>