A Though on Redundancy of Community Wiki and Other Forms of Support

[cprofitt]

On Sun, 2013-12-01 at 11:17 -0500, Svetlana Belkin wrote:
> On 12/01/2013 11:01 AM, Penelope Stowe wrote:

> I understand that we do have many forms of getting support but what I'm
> pointing at is the mess and how accurate the information is on the
> Community Wiki, since no one seems toe either want to fix it themselves
> or send in a bug report.
> 
> I guess I could be just calling for a more active wiki admin team or a
> more active team that can help the wiki admin team to clean up the wiki.

To be honest it is community contributed... as such I think there are
some limits to what a wiki admin team / active wiki team can do. What we
have historically done is used tags:

https://help.ubuntu.com/community/Tag

This can be used to show that the documentation is out-of-date
(unsupported version), needs updating, needs a style or content cleanup,
needs expansion, or is too long. There are some other tags such as
candidate for moving, duplicate or deletion which are used more to
removed content from the help.wiki.com/community area for various
reasons.

Members of the wiki admin team often lack the technical experience
necessary to truly judge if a page is need of content cleanup. In some
cases, like the Joomla page I linked earlier, it is obvious because the
page lists the version of Ubuntu as one that is long since expired. Even
in those cases there may be no one with the technical knowledge to
update the page. In the past the team prefers to use the Unsupported
Version tag instead of deleting it. This is in the hopes that a person
trying to accomplish the task my find the page outdated and choose to
update it (like I will with the Joomla page).

Charles