A Though on Redundancy of Community Wiki and Other Forms of Support

[Svetlana Belkin]

On 12/01/2013 04:25 PM, cprofitt wrote:
> On Sun, 2013-12-01 at 11:17 -0500, Svetlana Belkin wrote:
>> On 12/01/2013 11:01 AM, Penelope Stowe wrote:
> 
>> I understand that we do have many forms of getting support but what I'm
>> pointing at is the mess and how accurate the information is on the
>> Community Wiki, since no one seems toe either want to fix it themselves
>> or send in a bug report.
>>
>> I guess I could be just calling for a more active wiki admin team or a
>> more active team that can help the wiki admin team to clean up the wiki.
> 
> To be honest it is community contributed... as such I think there are
> some limits to what a wiki admin team / active wiki team can do. What we
> have historically done is used tags:
> 
> https://help.ubuntu.com/community/Tag
> 
> This can be used to show that the documentation is out-of-date
> (unsupported version), needs updating, needs a style or content cleanup,
> needs expansion, or is too long. There are some other tags such as
> candidate for moving, duplicate or deletion which are used more to
> removed content from the help.wiki.com/community area for various
> reasons.
> 
> Members of the wiki admin team often lack the technical experience
> necessary to truly judge if a page is need of content cleanup. In some
> cases, like the Joomla page I linked earlier, it is obvious because the
> page lists the version of Ubuntu as one that is long since expired. Even
> in those cases there may be no one with the technical knowledge to
> update the page. In the past the team prefers to use the Unsupported
> Version tag instead of deleting it. This is in the hopes that a person
> trying to accomplish the task my find the page outdated and choose to
> update it (like I will with the Joomla page).

True, true.  Maybe a wiki clean up is not really needed, maybe just more
of an active tagging should happen.

Svetlana Belkin
-- 
https://wiki.ubuntu.com/belkinsa