Findings in Evaluation of SUMO to replace help.ubuntu.com

[Benjamin Kerensa]

Hello All,

This cycle I picked up a work item to help spearhead our evaluation of
Mozilla's SUMO as a candidate platform to replace help.ubuntu.com. SUMO is
a really good product and has great potential but in the current state it
is in I do not feel the platform is a viable option for us for the
following reasons:

1. Deployment: SUMO currently relies on PPA's and workarounds to install on
Ubuntu 12.04 Server and this could pose problems to maintain over time.
2. Product Maturity: SUMO is still very much in development and there seem
to be some issues with resources missing that would allow us to
administrate the backend in a efficient manner.
3. Lack of Support: I do not feel their is a strong drive from the SUMO
community to support projects who are working with SUMO which would leave
us on our own to figure things out on our own.


I do like many of the features SUMO does offer when its working and I think
it could be a good candidate in the future but I don't like the idea if
proposing a change from something stable to something that is not yet
cutting it.

-- 
*Benjamin Kerensa*
*http://benjaminkerensa.com*
*"I am what I am because of who we all are" - Ubuntu*
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