Findings in Evaluation of SUMO to replace help.ubuntu.com

[Michael Hall]

On 09/07/2012 04:51 PM, Benjamin Kerensa wrote:
> Hello All,
> 
> This cycle I picked up a work item to help spearhead our evaluation of
> Mozilla's SUMO as a candidate platform to replace help.ubuntu.com. SUMO is
> a really good product and has great potential but in the current state it
> is in I do not feel the platform is a viable option for us for the
> following reasons:
> 
> 1. Deployment: SUMO currently relies on PPA's and workarounds to install on
> Ubuntu 12.04 Server and this could pose problems to maintain over time.
> 2. Product Maturity: SUMO is still very much in development and there seem
> to be some issues with resources missing that would allow us to
> administrate the backend in a efficient manner.
> 3. Lack of Support: I do not feel their is a strong drive from the SUMO
> community to support projects who are working with SUMO which would leave
> us on our own to figure things out on our own.
> 
> 
> I do like many of the features SUMO does offer when its working and I think
> it could be a good candidate in the future but I don't like the idea if
> proposing a change from something stable to something that is not yet
> cutting it.
> 
> 
> 

I just wanted to personally thank Ben for spending so much time trying
to get SUMO working.  And while I'm sad that it doesn't appear to be a
ready solution for us, I can attest to the problems that we run into
trying to install it on a recent version of Ubuntu.

Michael Hall
mhall119 at ubuntu.com