Bug workflow - a wider view

[Matt Zimmerman]

On Fri, Jul 06, 2007 at 08:57:13PM +0000, William Tracy wrote:
> On 7/6/07, Matt Zimmerman <mdz at ubuntu.com> wrote:
> > What, exactly, do you see as the difference between a user submitting a bug
> > to Debian using their email client, and using Launchpad?  The resulting bug
> > will be essentially identical, except for linking the bugs to each other
> > (does debbugs have Launchpad bug watches?).
> 
> I think this is what the worry is:
> 
> Scenario 1: User is brand-new to Linux, and encounters a problem.
> He/she successfully figures out how to report a bug in Launchpad. The
> user notices a button to "report to Debian".

This scenario is impossible; the feature isn't planned to work this way.
Only privileged users, for example the QA team, would have the ability to
forward bugs.

> Scenerio 2: Same as scenario 1, but the original problem is not even a
> bug--it's simple user error. The Debian maintainer gets really annoyed
> at the extra email.
> 
> Scenario 3: Scenarios 1 or 2 happen fifty times in a row with fifty
> different clueless users. The Debian maintainer calls for heads to
> roll.

Likewise.

-- 
 - mdz