Apport hooks (Re: The changing nature of bug reports)

[Matt Zimmerman]

On Tue, Feb 13, 2007 at 11:15:04AM -0600, David Farning wrote:
> When a bug is reported a triager could request that the reporter
> 
> "please run 'apport-bugreport firefox' and attach the resulting file to
> this bug report"

Attaching this information as a single blob isn't ideal, but perhaps it
would be sufficient for your immediate needs, and would be straightforward
to implement.

Note that such requests of users should be accompanied by a reminder of the
correct procedure for bug reporting (using Help->Report a bug) in the
future.

Note that Firefox needs to be updated to add this menu item, as it doesn't
share the common infrastructure for Launchpad integration.

> 
> Although this will still involve a reporter-triager round trip, it will
> eliminate the painful and annoying (and often ignored.)
> 
> "What version of firefox are you running"
> "which flash player and version are you running"
> "which JVM do you have installed"
> "which video driver are you using"
> "which plug-ins do you have installed"
> .... 
> 
> thanks
> -- 
> David Farning <dfarning at gmail.com>



-- 
 - mdz