Apport hooks (Re: The changing nature of bug reports)

[David Farning]

On Tue, 2007-02-13 at 08:57 -0800, Matt Zimmerman wrote:
> > 
> > Apport currently has a very cool package.hook mechanism for the crash
> > reporter that can be customized on a per package basis to provide
> > information a triager/developer is likely to ask for.
> > 
> > I realize that I am packing feature requests on pitti...but;)  I wonder
> > if it would be possible to implement a cli that calls package.hook so a
> > bug reporter could easily provide the information triagers are likely to
> > ask for.
> 
> I like the idea very much, though I'm not sure exactly how it should look.
> 
> Perhaps ideally, one would invoke apport with a package name and a bug
> number, and it would attach all relevant information to the bug report.  I
> think we lack the necessary APIs in Launchpad for this today, however.

Short term I was thinking of some thing like a cli such as 

apport-bugreport firefox|thunderbird|....

that is run on the reporters system.

When a bug is reported a triager could request that the reporter

"please run 'apport-bugreport firefox' and attach the resulting file to
this bug report"

Although this will still involve a reporter-triager round trip, it will
eliminate the painful and annoying (and often ignored.)

"What version of firefox are you running"
"which flash player and version are you running"
"which JVM do you have installed"
"which video driver are you using"
"which plug-ins do you have installed"
.... 

thanks
-- 
David Farning <dfarning at gmail.com>
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